Senior Customer Success Manager

| Greater NYC Area
As a Customer Success Manager, you will be responsible for a portfolio of customers, driving their success and event strategy. Bizzabo is looking for a strategic, sales-focused, and results-driven Customer Success Manager to educate our established customers about new functionalities, best practices, industry developments and otherwise increase the value Bizzabo delivers to their organization.
The ideal candidate is an ambitious individual who is equal parts creative, technologically savvy, and analytical to manage clients of a hyper growth SaaS company.

Responsibilites

  • Continually identify and develop new uses for Bizzabo that drive adoption and align customers’ business needs and strategic goals
  • Identify upsell opportunities and manage the renewal process throughout the contract lifecycle
  • Monitor and report on analytics, reports and KPIs for your portfolio
  • Master Gainsight and Salesforce
  • Conduct business reviews and proactively suggest solutions to common customer concerns
  • Proactively manage escalation calls with customers
  • Develop Customer Success methods and work with product marketing to create and refine existing collateral
  • Help drive customer references, testimonials and case studies
  • Provide feedback to the product team by effectively communicating customer needs and help design ideal offering/features by working cross-functionally across various teams
  • Attend and present at conferences and events
  • Think outside the box and aid in building a growing team

Requirements

  • The ability to thrive in a variable and demanding environment
  • A proven track record of successfully building rapport and relationships with all levels
  • At least three years of professional experience
  • SaaS experience required
  • Project management and problem-solving skills
  • High level of organization and attention to detail

The Bizzabo Community
At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.
Perks
We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
We are a dog friendly office!
Our office is located on 27th and Broadway- a prime area for great lunch spots, train accessibility, and views of the Empire State Building.
We're a company that loves our food. We have a fully stocked fridge and pantry and bi-weekly catered breakfast and lunch.
We have quarterly Bizzabonding activities and lunch and learns where Bizzaboers can share unique talents or interesting things they have learned.

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Location

Our New York office is located in the Flatiron District. Our energetic culture extends into our neighborhood, which is buzzing with great food, great

An Insider's view of Bizzabo

What’s the vibe like in the office?

Bizzabo's culture is contagious. It's something you can feel from the moment you visit the office and doesn't change when you start as it's demonstrated, recognized and exhibited daily.

Kaveh

Account Executive

What does your typical day look like?

I moved from Florida searching for a company just like Bizzabo - a bunch of innovative characters who work as hard as they play. I spend my days building relationships with marketers from the likes of Google, LinkedIn & Amazon. It's amazing how our company shocks the competition and I've got to say it feels good to be playing for the winning team :

Brae

Enterprise Business Development

How does the company support your career growth?

Bizzabo won me over in the interview process and has greatly exceeded my expectations since then. I'd say about 90% of my friends in New York after 2 years can be tied back in some way to Bizzabo and I've grown more professionally in that time than my previous 5 years of professional experience combined

Dan

Sr. Account Executivr

What is your vision for the company?

Taking part in many events, we realized how difficult it was to efficiently plan and execute an event and how hard it was to measure event success. We set out on a mission to help all stakeholders; Allowing event organizers to create personalized, customized experiences for their attendees and have the ability to analyze and measure event ROI for t

Eran Ben-Shushan

Co-Founder & CEO

What projects are you most excited about?

As a Field Marketing Manager, I work on creating valuable and memorable experiences through the power of events. It's a privilege to bring both partners and clients together to show how our much of an impact our brand has at conferences, trade shows and more!

Alysha

Field Marketing Manager

What are Bizzabo Perks + Benefits

Culture
Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Daily Stand-up
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Promote from Within
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