Senior Director, Business Systems at BentoBox

| Greater NYC Area | Remote
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BentoBox empowers restaurants to own their presence, profits, and relationships. The Hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website. BentoBox is trusted and loved by over 7,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, The Meatball Shop, Rose’s Luxury and more. Learn more at www.getbento.com.

As part of our Revenue Operations (RevOps) practice, this role is focused on ensuring that our business systems are a force-multiplier for our Go-To-Market functions (Marketing, Sales, and Success). Responsibilities include architecting, procuring, evolving, and supporting a suite of leading tools including SFDC, Pardot, Outreach, Zendesk, and Gong. This role is responsible for a small team, will build out and define Business Systems best-practice, reports to the COO and will work cross-functionally with other members of the RevOps and BizOps teams. 

The right candidate will be able to operate in a fast-paced environment and build scalable systems. You know how to work with functional leaders and users from across the company to identify pain points, define clear requirements, and build sustainable solutions. You have a vision for a best-in-class RevOps tools stack and a plan for how it all works together. You have experience working with Enablement to ensure smooth roll out and adoption, and believe that business systems are production systems. You are comfortable working cross-functionally and building strong relationships to drive change and influence without authority.

Primary Responsibilities

  • Develop a comprehensive approach to business systems design that supports Marketing, Sales, and Success
  • Ensure we get the most value from our investment in technology by assessing our current tools and working with vendors to fill gaps and right-size spending
  • Evolve our business systems so that they support the scale needed in a rapidly growing startup environment, while maintaining development best-practices such as developing in sandbox environments, working with Enablement to update documentation, tracking changes, and testing user acceptance, and monitoring adoption
  • Build a team to support key tools across Marketing, Sales, and Success including administration and managing a support ticket queue 

Secondary Responsibilities

  • Understand the end-to-end customer journey and ensure smooth handoffs between functions to maximize successful outcomes
  • Support the design, testing, and implementation of business processes within the scope of RevOps
  • Work collaboratively with cross-functional leaders from Marketing, Sales, and Customer Success to ensure work is completed on-time and that each functional area is set-up for long-term success

Requirements

  • Experience developing comprehensive business systems architecture, including implementation and maintenance of core services and the automations between them
  • 8+ years of experience in systems administration and configuration, IT engineering, business systems operations, or similar
  • Team leadership experience, particularly building out small, high-impact development and administration teams
  • Experience working with core services and SaaS technology platforms including SFDC, Pardot, Outreach, Zendesk, and similar
  • Rigorous technical project management experience, with emphasis on ensuring adoption and effectiveness by partnering with Enablement teams
  • Hands on experience with native SFDC automations (process builders, workflow rules, flows etc)

Preferred

  • 4+ years experience in startup or growth-stage tech companies
  • Track record of developing robust business systems in support of high-velocity Sales & Marketing organizations
  • Experience using change intelligence platforms such as Sonar
  • SFDC development experience and certifications
  • Familiarity with reporting and analytics

What We Offer

  • Competitive salary + equity 
  • Health insurance (medical, dental, and vision) - BentoBox covers 100% of healthcare premium costs
  • 401k plan with company match
  • Life insurance and disability plans 
  • Commuter benefits
  • Flexible vacation plan
  • Paid parental leave
  • Professional development opportunities, including a yearly learning stipend
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Making a positive impact on the hospitality community

BentoBox is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion.  

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • SalesforceCRM

Location

584 Broadway, New York, NY 10012

An Insider's view of BentoBox

What’s the vibe like in the office?

The vibe in the office is amazing and the camaraderie is unmatched. You really feel like you are part of a huge family. Everyone has a smile on their face and is always willing to help make you feel comfortable.

JR

Sales Specialist

What's the biggest problem your team is solving?

We're literally helping restaurants, bars, cafés, coffee shops, restaurant groups, catering companies, food trucks, lobster shacks and fast casual spots all succeed in their mission of hospitality. That, and helping them drive revenue to help their bottom line.

Pat

Sales Team Lead

What makes someone successful on your team?

Our most successful team members have a “do whatever it takes” attitude because they put the customers first. They exhibit relentless perseverance in the face of adversities. It can be scary and exhausting, but it’s also thrilling and rewarding.

Melissa

Onboarding Manager

What is your vision for the company?

Our vision is to be the technology that elevates every interaction between the restaurant and its guests.

Krystle Mobayeni

CEO

How has your career grown since starting at the company?

I came from a bartending career working for Union Square Hospitality Group, specifically at Gramercy Tavern. Working as a sales specialist at BentoBox has been an entirely unique learning experience in communicating with restaurant owners and management. I've quickly been able to gain an even wider set of outreach skills.

Ali

Sales Specialist

What are BentoBox Perks + Benefits

BentoBox Benefits Overview

At BentoBox we care about you, your well-being, and your future. We provide comprehensive benefits including full health insurance (Medical, Dental, Vision), 100% healthcare premium cost coverage, 401k match, Unlimited PTO, and remote working support.

Culture
Partners with Nonprofits
BentoBox has partnered with nonprofits such as the Food Education Fund, The Okra Project, and No Kid Hungry.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
BentoBox is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion.
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
BentoBox sponsors an office kickball league!
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
BentoBox offers an annual Learning and Development stipend that employees can put towards continuing education, conferences, and more.
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
BentoBox offers a yearly learning stipend to help employees with their professional growth.
Online course subscriptions available

Additional Perks + Benefits

One perk that is unique to BentoBox? Employees can expense their tip at ANY BentoBox restaurant, and with 7000 customers and counting, that's a lot of dough.

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