Senior Director, Consulting Services

| Greater NYC Area
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The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like Taco Bell, Marriott, and Jaguar Land Rover—as well as organizations like the U.S. State Department—trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.
Yext is seeking highly-organized, motivated, and goal-oriented Senior Director, Consulting Services to join our Professional Services organization. As a Senior Director, Consulting Services you will be responsible for the implementation business unit of the overall services organization.  You will direct multiple teams of technical engagement managers to ensure successful delivery of implementation and onboarding services for Yext Customers.  In addition, you would be responsible for training, coaching and timely feedback for the team leads/managers.  This position is a highly important part of the Client Success and Consulting Services Leadership, as Implementation Services at Yext are a critical part of the customer experience as the first impression to customers.  
We value individuals who are fast learners, team contributors, strong communicators, and problem solvers. Ideal candidates are interested in technology, can build strong relationships, and quickly learn the parts of our business.
What You'll Do

  • Manage department capacity, backlog and utilization to meet company targets and actively monitor and report on these metrics on a consistence cadence
  • Direct team resources to ensure successful project outcomes and positive client experiences measured by CSAT and Time to value on services engagements
  • Monitor, assess and mitigate risks to the department’s portfolio of projects; identify issues and opportunities early on and coach team managers on how to help the team mitigate
  • Create and iterate on service approaches and strategies to drive quicker time to value and greater return on investment for clients
  • Report to senior leadership on key metrics including key projects and risks, as well as prioritized product feedback
  • Provide feedback, coaching and mentorship to team members in order to promote professional development and effective performance
  • Partner closely with sales, success and support org leadership to ensure client satisfaction, through collaborating on process improvements, or resource allocation strategies
  • Proactively identify and contribute to process improvements including automation opportunities and execution playbooks
  • Review department product feedback and advocate for the appropriate product roadmap items based on customer needs, including both product and product marketing considerations

What You Have

  • BA/BS degree or similar college level education
  • 7+ years of experience in Software Implementation, Consulting, or similar client facing roles
  • 3+ years of team lead or people management experience preferred
  • Excellent project management (including prioritization and organization) skills
  • Excellent written and communication skills
  • Client-centric focus and sincere empathy
  • Data-oriented decision maker
  • Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
  • Detail-oriented, organized, process-driven
  • Strong work ethic with the ability to work well under pressure in a dynamic environment
  • Determination and perseverance when faced with challenges
  • Ability to thrive in a cross-functional team environment
  • Takes pride in providing a high level of service and delivering consistent performance 
  • Passionate about technology
  • Must be available for occasional travel (less than 20%)

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • KafkaLanguages
    • Apache Solr / LuceneLanguages
    • HibernateLanguages
    • CSSLanguages
    • CompassLanguages
    • Soy and Groovy TemplatesLanguages
    • RabbitMQLanguages
    • jQueryLibraries
    • HadoopFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • NoSQLDatabases
    • PendoAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • YextCMS
    • SalesforceCRM
    • SalesNavigatorCRM
    • GainsightCRM
    • PardotEmail
    • SalesforceEmail
    • PardotLead Gen

Location

61 Ninth Avenue, New York, NY 10011

An Insider's view of Yext

What’s the vibe like in the office?

Yext has been an amazing place to work over the last 7 years. I've been surrounded by people who care about working hard and getting the job done right, while still keeping the human elements of kindness and collaboration a top priority for interacting with others. It often feels like I'm at work with my friends, and I've always loved that.

Chris

Software Engineering Lead

What does your typical day look like?

Not at all a cliche, but truly no day at Yext is the same. It's something truly special to be part of an ever-growing and innovative company where I have an active seat at the table in shaping where we take our products. With the Upward Rotational Program, I've felt supported and empowered every step of the way.

Jeanne

Upward Analyst, Class 1

How has your career grown since starting at the company?

I have been with Yext for 8 years and held 5 roles, which has led to tremendous growth both professionally and personally. Being a part of such a flourishing start-up has allowed me to see what true entrepreneurship looks like. Yext has taught me the importance of staying one step ahead of the industry and enabled me to be more adaptable to change.

Melissa

Senior Recruiter

How do you empower your team to be more creative?

I encourage my team to think outside the box. If it’s memorable, people are going to retain the info. If it’s fun, people are going to engage. Setting clear metrics for success on a project is what gives us the freedom to be creative. How we execute is all part of the fun! How we tweak and adjust is where we get to success.

Cindy

VP, Enablement

How would you describe the company’s work-life balance?

Because of the flexibility Yext offers its employees, I was able to continue my athletic passion by playing in the Major League of Lacrosse while still holding my full-time position. Yext does a phenomenal job of ensuring their employees are excited to come work by providing them with an incredible work-life balance.

John "Yozzo"

Program Manager, Recruiting Programs

What are Yext Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Mentorship program
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