Senior Director, Digital Engagement Practice at EPAM Systems

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EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
The AMER Salesforce Portfolio Leader oversees all Salesforce product knowledge, capabilities and offerings within the AMER Salesforce practice at EPAM systems. The AMER Salesforce practice is a $60M practice that is the broader $1B Digital Engagement Practice. The Digital Engagement Practice is the fastest growing practice within EPAM and delivering digital transformation for some of the world's most recognizable brands, with offerings across white space business design, brand & marketing, experience transformation, organizational enablement, platform & product strategy, enterprise transformation and Data & AI. With EPAM's recent and significant investments in Salesforce, the practice is expected to undergo rapid growth.
Primary responsibilities include driving the strategic direction of the portfolio team, serving as the primary point of escalation for all team and stakeholder challenges and developing a high performing portfolio team across the organization.
  • Leadership
    • Create and communicate a vision for the portfolio team as well as the EPAM-PolSource leadership team
    • Collaborate with the verticalized portfolio leads, bringing product knowledge and co-creating an updated Salesforce Go To Market that combines industry and product expertise
    • Create a highly capable, high performing portfolio team
    • Manage portfolio Key Performance Indicators (KPIs) and ensure that each team member scores a "Meets Expectations" or above
    • Tight coordination, planning and issue resolution with internal stakeholders, including other regions, technical delivery teams, business development, portfolio managers, sales engineering, and practices
    • Ensure that Salesforce Certifications and Credentials are acquired, appropriate enablement is in place, to drive partnership levels
    • Define skill development plans for each team member, nominate and manage specialists and skill sets related to specializations
    • Conduct regular performance evaluations for each team member and ensure performance issues are resolved
    • Plan for team growth and participate in recruiting process to fill open roles
    • Provide technical and strategic leadership to team members
    • Act as a thought leader for portfolio area (ex. develop accelerators, assets, service offerings, sales and marketing collateral)
    • Provide ongoing training and coaching to the team members within the portfolio
    • Create goals, metrics, and related success metrics and communicate against them
  • Salesforce Partnership Collaboration
    • Collaborate with key stakeholders on Salesforce product teams
    • Assist EPAM-PolSource Account Teams to drive business
    • Solidify our positioning as a Salesforce implementation partner for each product area
  • Sales Engineering Participation
    • Act as an advocate for EPAM-PolSource, Salesforce, and EPAM-PolSource clients
    • Provide thought leadership and build executive relationships to "make the difference" on moving deals forward
    • Provide pre-sales solution engineering support as a subject matter expert and executive sponsor
    • Collaborate with pre-sales team to ensure that estimates are continuously updated and accurate
    • Coach team members to provide great solutions and service to EPAM-PolSource clients
  • Project Delivery Leadership
    • Ensure all team members are competent and capable of delivering EPAM-PolSource solutions and services for each product area
    • Develop and maintain best practices and standards for each product area
    • Develop and maintain reusable assets and accelerators, both technical and functional

  • Required Skills
    • Strong understanding of Salesforce product offerings
    • Strong understanding of enterprise delivery methodologies for large ($5M+) programs
    • PMP, Scrum Master, and related certifications a plus
    • Salesforce certifications a plus but not required
    • Flexibility for changing deadlines, competing priorities, etc
    • Hungry to grow and develop team
    • Meticulous and organized
  • Required Experience
    • Proven track record of leadership - driving change, high performing teams and results in large and rapidly growing organizations
    • 7+ years of experience leading portfolio teams
    • 5+ years of consulting experience
    • Ability to travel up to 40% of the time

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

  • Depending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit an EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative
  • This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Big DataLanguages
    • AWSLanguages
    • AzureLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SAP HANADatabases
    • TeradataDatabases


Located just West of Madison Square Park, EPAM is surrounded by great lunch spots and easily accessible by New York and NJ public transportation.

An Insider's view of EPAM Systems

How would you describe the company’s work-life balance?

My manager ensures that I have a great work-life balance at EPAM. This is of particular importance to me being the mother of a 19-month-old. They allow me the flexibility to care for my child while providing me with a rewarding career path.


Senior Manager, Life Sciences Consulting

How has your career grown since starting at the company?

EPAM gave me a fresh start and a great opportunity. From the first day, I was given the support I needed from my mentors to feel that anything is possible. At EPAM, I had the rights tools, support and drive to know that I could really grow my career here.


Data Scientist

How do your team's ideas influence the company's direction?

Our team is constantly looking for ways to improve our ability to deliver to the customer and ways to provide our people with a great work environment and career opportunities. Through involvement with different practices within the company, we provide meaningful feedback and ideas to enhance and better target our solutions to our customer needs.


VP, Technology Solutions

What makes someone successful on your team?

To be successful at EPAM and on my team, you have to be tenacious with a proclivity for pioneering into emerging areas and driving hyper-growth.


Managing Principal, Health & Life Sciences Consulting

What are EPAM Systems Perks + Benefits

EPAM Systems Benefits Overview

EPAMers appreciate our flexible and casual work environment, excellent benefits and endless opportunities to thrive. In addition to health benefits, a 401(K) matching program and paid time off, EPAM offers the following perks:

- Competitive Salary & Bonus Program
- Career Development Opportunities
- Tech Community Meet-Ups & Hackathons
- Access to LinkedIn Learning Solutions
- Cutting-edge Internal Tools
- Volunteer & Mentoring Programs
- Travel & Relocation Opportunities
- Employee Discounts

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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