Senior Director Global Customer Success at Collibra

| Greater NYC Area
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We're ushering in the era of Data Intelligence. 

We’re shaping the way companies manage data by helping customers connect the right data, insights, and algorithms for all Data Citizens. When everyone across the organization is enabled with data, true transformation can take place. We are building a team of exceptional people to help us deliver on that promise. If you are interested in a career at the leading edge of technology, we look forward to hearing from you.

How you'll make an impact at Collibra:

Reporting into our Chief Customer Officer, the Senior Director of Global Customer Success will be responsible for leading our Customer Advisory Team. This includes scaling a team comprised of Customer Advisory Managers (CAMs) around the globe. As the leader of the Customer Success organization the goal of the Sr. Director of Global Customer Success is to increase software value realization, retention, adoption and business expansion in our accounts. Given our subscription business model, this role is absolutely vital to our long-term success.

A day in the life of a Senior Director of Global Customer Success at Collibra:

You’ll be reporting directly to the Chief Customer Officer, and will be responsible for:

  • Deliver customer success outcomes - increase renewal rates and reduce churn, drive adoption and new business growth, influence customer satisfaction
  • Renewals forecasting, operational excellence and bookings
  • Implementing automation and drive continuous process and scale improvement 
  • Managing customer lifecycle touchpoints and interventions
  • Developing effective customer feedback loop and remediate customer issues
  • Executing customer success playbooks and engagement models
  • Building and implement prescriptive best practices and drive thought leadership
  • Leading the engagement, retention, and growth of your customers
  • Identifying opportunities, drive business outcomes, ensure customers are successful with Collibra success plans
  • Building and champion relationships with senior executives in business and IT
  • Evangelizing Collibra customer success stories and customer success systems and processes
  • Establishing, tracking and measuring customer success effectiveness and health metrics
  • Recruiting, building and leading highly functioning, collaborative, empowered remote customer success teams 
  • Engaging with customers to understand their goals and business outcomes
  • Generating working partnerships with all field, marketing and Product / Engineering teams
  • Fostering companywide “Culture of Customer Success”
You Have:
  • Fluency with Collibra positioning, competition and product suite
  • 10+ years of experience in the B2B technology industry, with at least 6+ years of experience in leading customer-facing organizations
  • Relevant Bachelor’s degree; preference for computer science or related degrees
  • Experience running Customer Success for SaaS businesses 9-figure revenues
  • Ability to manage and influence through persuasion, negotiation, and consensus building
  • Ideally, a combined background of post-sale and sales experience
  • Proven ability to be a change agent by creating or adopting new customer programs that maximize customer satisfaction 
  • Strong leadership with experience building a high-performance culture that retains top talent and develops future leaders for our growing team
  • Passion for solving customer problems and constantly identifying areas for improvement and opportunities to grow
  • Enthusiastic and creative leader with the ability to inspire and motivate large remote teams
  • Strong empathy for customers and passion for revenue and growth
  • A track record of building positive relationships with internal and external stakeholders
  • Deep understanding of value drivers in recurring revenue business models
  • Ability to travel 40% time is ideal
  • Analytical and process-oriented mindset to use data to drive execution and inform strategy
  • Demonstrated desire for continuous learning and improvement
  • Excellent communication and presentation skills
We Offer:
  • A friendly, rapidly growing environment where your input will be valued and growth is fostered
  • Ongoing opportunities to collaborate with fellow Collibrians globally
  • Flexible hours = quality > quantity
  • Bi-monthly catered lunches. Never go hungry again!
  • Unlimited Vacation
  • $60 per month towards your mobile 
  • Did we mention happy hour?
  • Spacious brand new offices in NYC
  • A state-of-the-art laptop for work
  • And of course, competitive benefits, compensation and equity.

At Collibra, we’re focused on building a world-class company and culture, and that starts with the people we hire. We take pride in being an equal opportunity employer. Collibra considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class


#LI-AC1


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HibernateLibraries
    • SparkLibraries
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • Callidus CRM
    • PS Enterprise CRM
    • Oracle EloquaLead Gen
    • EngagioLead Gen

Location

FiDi’s rich history is the perfect backdrop to keep us humble without stifling the innovation that our new office inspires. And commuting is a breeze!

An Insider's view of Collibra

What’s the vibe like in the office?

There are a lot of options for when I want to be “distracted” from my work. The office has an amazing mix of personalities that blend together very well. It’s great to have exposure to the individuals who started this company, as well as the rest of the c-suite employees. The office is collaborative so it feels like your opinion actually matters.

Akil

Sales Development Representative

How do you collaborate with other teams in the company?

Cross-team collaboration within Collibra is integral to my position. As an FP&A Analyst, I act as a financial advisor to co-workers across different teams to ensure business decisions and their corresponding impacts help achieve not just Collibra’s business goals, but Collibra’s financial goals as well.

Billy

FP&A Analyst

How has your career grown since starting at the company?

Back in the summer of 2016, I started working at Collibra as an SDR. Fast-forward just two years, and not only have I had the opportunity to create a new account executive role, but I'm now the global sales leader for that team! Collibra is growing fast and there are loads of exciting opportunities available to those who want to work for it.

Jonelle

Manager, Junior Account Executives

What makes someone successful on your team?

The customer advisory management team looks for people who are determined to drive value for our customers. They’re people who build strong relationships, identify challenges, and love to find solutions. It’s why our customers love us!

Alexis

Manager, Customer Advisory Management

What are Collibra Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide bi-monthly lunch following our all-hands meetings.
Happy Hours
Happy hours are hosted Once per month.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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