Senior Director, Operations - Service & Sales at CLEAR (Greater NYC Area, NY)

| Greater NYC Area
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CLEAR helps create safer, easier experiences everywhere you go. We believe you are you and by using your biometrics – your eyes, face, and fingerprints – we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet. CLEAR is currently available in 50+ airports, venues and more. Now with Health Pass, CLEAR securely connects a person’s digital identity to multiple layers of COVID-related insights to help reduce public health risk and restore peace of mind.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List for the third year in a row and winner of the SXSW Interactive Innovation Award, CLEAR is providing frictionless experiences and technology for our partners and 8+ million members.

The Senior Director, Operations - Sales & Service will report directly to the VP, Operations - Member & Employee Experience and will collaborate with headquarter, regional and local leadership teams to improve performance and operational excellence across the network. The Sr. Dir Operations monitors and reviews the performance of each location and partners with leadership to enhance performance across sales, member experience, team productivity, operations and brand. 

What You Will Do:

  • Develop and implement network-wide sales and stakeholder strategy, while leading a distributed team of Service & Sales managers, upholding a world class member experience
  • Work cross functionally with our Product and Tech teams to enhance our member enrollment process and provide data driven, actionable feedback
  • Develop and pilot new commission/compensation structures that drive business objectives, in partnership with our People and Finance teams 
  • Partner with marketing teams to drive promotion activities 
  • Support Divisional Vice Presidents in identifying sales opportunities by tracking business performance and providing insights and recommendations 

Who You Are: 

  • 10+ years of experience in leading sales, customer experience, and/or operations teams 
  • Strong data and analytical expertise, specific to operating financials KPIs, and budgets 
  • Advanced MS Excel skills - pivot tables and pivot table reporting - a must. Basic data modeling skills in Tableau, Looker ideal
  • Demonstrate a high amount of empathy, responsibility, coupled with a deep sense of ownership and personal accountability
  • Familiarity in working with Product and Technology organizations
  • Effectively communicates the ‘why’
  • Embraces change and inspires others to be agents of change
  • Adapts quickly and remains positive and solution focused
  • Bachelor’s Degree required 

This role can be based out of our New York City or Austin, TX office. 

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • RedshiftDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in every conversation - you are empowered to put your ideas on the table and take ownership of the work you are doing. In a hybrid model it's even more important to share those values with other team members.

Emily

Senior Technical Recruiter

What projects are you most excited about?

Recently, I was working with our training team to create a leadership development program for our operations organization. We’re developing all of the courses in-house and it’s given me exposure to virtually every single team in the company. I’ve used these lessons to amp up my communication strategy for other projects.

Clory

Senior Director, Member Experience

What are some things you learned at the company?

In previous roles, I hadn’t had quite as much autonomy as I do at CLEAR. When starting here I didn’t realize I was empowered to make high-level suggestions, do proof of concepts, and present possible technology changes to the organization. It was great to get a nudge from my team and manager to be more open about my ideas to them and other teams.

Kyle Olson

Software Engineer

How does the company support your career growth?

CLEAR is in an exciting transition from a small company to a large company with more focus on process and scalability. These are good problems to have and they leave so much room for employees to step up and grow into a desired role. It’s great to have an idea and be given the opportunity and support to lead something from a simple idea to a POC.

Aaron

Senior Software Engineer

What are CLEAR Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Through our partnerships with Care.com and OneMedical, we offer various benefits relating to child care.
Remote Work Program
All CLEAR HQ's work in a hybrid model. Employees can work remotely up to 3 days/week (with at least 2 days in office.)
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
We provide daily, catered breakfast and lunch for those who are in office!
Stocked Kitchen
Some Meals Provided
We offer catered breakfast and lunch for those in office at each of our HQ locations!
Happy Hours
Relocation Assistance
Professional Development Benefits
Promote from within
Online course subscriptions available

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