Reimagine the infrastructure of cancer care within a technology and science community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
We're looking for a Senior Engagement Manager to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll work wit h the Practice Financial Health Team (inclusive of Revenue Cycle Management (RCM)) to ensure the customer success with Flatiron's Revenue Cycle Management offering. In this role, you'll develop a deep understanding of our RCM offering and work with our internal operations and service partners to oversee daily account operations and partner on strategic alignment for best in class financial health for our community oncology customers. In addition, you'll also:

• Maintain strong relationships with our services teams to ensure quality service delivery and performance for our customers; Review analytics related to RCM performance and develop/execute on insights
• Lead day-to-day professional revenue cycle operations, overseeing areas such as authorization, eligibility & benefit verification, billing, A/R follow-up, denials management and payment posting
• When appropriate, coordinate directly with the Flatiron Practice Engagement team and client counterparts to quickly resolve escalations and drive improvement opportunities
• Oversee Flatiron's RCM operational team members dedicated to your assigned areas/customer base; delegating, empowering, and removing barriers to their success
• Work cross-functionally across Flatiron teams to contribute to the design, documentation, and execution of scalable customer account management strategies that deliver an industry leading client experience
• Act as the service team's thought partner by providing insights/recommendations through your data and analytics skills and advocate by troubleshooting their operational issues

We are looking for team members who can ensure our RCM operations are as successful as possible as quickly as possible, and put the processes in place that will allow us to scale our services as we grow.
Who You Are
You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day.

• You have at least 4+ years experience within billing or revenue cycle management technology, process improvement, or workflow implementations
• You have at least 2+ years experience within the oncology billing or revenue cycle industry
• You have experience managing vendors or similar; offshore vendors preferred
• You're a problem solver with strong analytical and communication skills
• You have strong written and verbal communication skills
• You're able to work in a fast paced environment and can utilize prioritization and project management skills to appropriately manage a full workload
• You have experience leading complex operations spanning multiple teams and stakeholders as well as client-facing experience
• You're experienced in the healthcare space and have deep experience in or are comfortable quickly learning detailed revenue cycle operations, clinical workflows, and data manipulation/analysis
• You have a background in account management or operational teams at a high growth technology company, healthcare organization, or management consulting experience managing a client team responsible for operational effectiveness
• You are operationally minded and seek to create standardized processes with strong organization, time management, and project management skills
• You have a demonstrated ability to carry a collaborative culture and management style to interactions with other stakeholders, including those at Flatiron and the customer
• You have a proven ability to think outside the box, optimize processes, and lead change
• A self-starter who is able to take initiative and ownership of projects
• You are willing to travel to Flatiron's NYC office 5 days per quarter
• You are willing to travel internationally a 2-4 times per year
• You have a bachelor's degree or equivalent experience

Extra Credit :

• You are well versed in Microsoft Access, Looker, and SQL to support independent analyses for key business and strategic decisions
• Flatiron OncoEMR proficiency desired but not required
• G4 Centricity proficiency desired but not required

Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:

• Work/life autonomy via flexible work hours and flexible paid time off
• Comprehensive compensation package
• 401(k) contribution to help you reach your retirement planning goals
• Financial health resources including 1:1 financial advice
• Mental well-being tools and services
• Parental benefits and policies including family-building care and generous leave
• Path to parenthood programs supporting fertility, adoption and surrogacy
• Travel support for safe healthcare services
• Lifestyle spending account for perks that make sense for you and your family

In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning through professional development programs and celebrate Diversity in the workplace.
Flatiron Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job Compensation Range
Salary Range: $144,000.00 - $216,000.00
Preferred Primary Location: NYC Headquarters
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.