Senior Incident Analyst at GroundTruth

| Greater NYC Area
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GroundTruth is the leading location platform for driving visits. Using its proprietary Blueprints technology, along with predictive targeting products, GroundTruth is able to precisely reach mobile users in the real-world and influence business performance. Since 2009, GroundTruth's focus on scale and accuracy has allowed it to capture 2 out of 3 smartphone users in the U.S. and more than 30 billion global physical visits annually. Learn more: www.groundtruth.com


The Incident Analyst takes on a critical role within the GroundTruth organization by developing expert knowledge of GroundTruth technology – from its applications to its platform infrastructure – becoming the go-to person for addressing incidents that arise across the business, working quickly to dissect an incident, provide analysis of the incident and/or a solution to it in order to restore the disturbed service as soon as possible.


You will:

  • Act as a first line of defense for issues with applications, serving and reporting
  • Facilitate the incident management process between various P&T teams and the rest of the organization
  • Debug front-end and back-end application issues
  • Structure queries and analyze data
  • Create workarounds and search for fixes

You are:

  • Technical with analytical mindset – consume technical information with ease; analytically use the information to figure out issues
  • Communicative – easily express complex and technical concepts in an easily digestible manner for non-technical users and clients to consume
  • Patient – managing user expectations is key; understand that all issues are not the same and will require collaboration across many teams
  • Organized – able to prioritize issues based on severity and impact to the business
  • Inquisitive – eager to explore new concepts and technology; driven to understand the inner-workings of our organization and products


You Have:

  • Basic SQL knowledge – any specific experience MySQL, PostgreSQL, Redshift, or Athena and the ability to construct complex queries would be a plus
  • Understanding of data visualization programs (e.g. Grafana, New Relic) and the ability to draw conclusions based on data trends
  • Front end web app debugging; expert with Chrome devtools or similar web development tools required. Knowledge of Angular apps a plus
  • Experience with error tracking software, such as Sentry
  • Some programming experience or the ability to read code a plus

We operate in a fast paced, dynamic environment where everyone on the team is committed to the success and growth of GroundTruth. Our culture is highly entrepreneurial, and our success comes from our employees who voice their opinions and ideas to facilitate growth to our bottom line. We reward hard work, support career development, offer comprehensive benefits, and foster a fun and friendly work environment.

 We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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Location

GroundTruth is located in One World Trade Center. Our office includes 360-degree views of NYC and easy access to all major transit lines.
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