Senior IT Analyst

| Greater NYC Area
ABOUT VTS
VTS is changing the way that commercial real estate (CRE) is done - disrupting a $15 trillion dollar industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to manage their entire leasing process to maximize revenue and performance. Our success shows in our numbers - we’ve grown 123% annually since 2013, and today we have over 11 billion square feet of commercial space managed on VTS, and we’ve expanded to ~200 employees globally. It’s an exciting time to join the VTS team as we continue to scale!
Our headquarters are in NYC, but we have hubs in other major US cities, Toronto, CA and London, UK.
Learn more at vts.com or @WeAreVTS
ABOUT THE ROLE
We are looking for an IT Analyst to provide world-class support to our fast-growing team in New York. Your customer is every employee at VTS, and you are willing to go above and beyond for them. Day-to-day will be supporting the users, troubleshooting issues and working on projects assigned by management. Collaboration and customer service are key as we support the entire organization.

WHAT YOU'LL DO

  • Take a proactive attitude to discovering new technologies that could benefit VTS.
  • Form strong working relationships with peers and across the IT organization
  • Act as the first point of escalation for resolving all internal IT software, hardware, including setup, connectivity, functionality, and update issues for mostly Macs and some Windows PCs. 
  • Own hardware and software system access for employee onboarding and offboarding (including Google, Slack, and many other SAAS platforms)
  • Maintain conference room hardware (including projectors, computing equipment, audio/visual, telephony)
  • Tackle multiple tickets (in Zendesk) at the same time, addressing urgency as it may arise, and delegating both internally and externally with our vendors & 3rd party suppliers
  • Manage & maintain IT asset inventory and software licensing, and work with management to ensure that systems and software are accurately recorded, tracked, and retired to 100% of accountability standards

ABOUT YOU:

  • 4+ years working in a technical support environment
  • Must possess above average technical troubleshooting / problem solving skills
  • Ability to work in a fast paced demanding and deadline driven environment
  • Basic understanding of Information Security core concepts.
  • Solid knowledge of networking protocolsExperience with software installation and configuration and integration of 3rd party software or SaaS providers
  • Excellent communication skills in order to collaborate with and update clients, stakeholders, management, SaaS providers, etc.
  • Experience with Single Sign On tools
  • Bonus points for experience with: Google Suite, Okta, Jamf or another MDM tool, Meraki and/or Cisco equipment, Vonage or another VOIP, Zendesk, Zoom video conferencing

We take care of you!

  • Best-in-class compensation packages, including equity
  • Great benefits, including medical, vision and dental all starting on your first day
  • Team lunches, company happy hours, huge variety of snacks and drinks
  • 401K Plan
  • Unlimited vacation policy
  • Training and career development program
  • A fun place to work!

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
All your information will be kept confidential according to EEO guidelines.

Read Full Job Description

Location

We are right in Bryant Park, conveniently located between Grand Central, Penn Station, and Times Square subway stations.

An Insider's view of VTS

What are some social events your company does?

I spend a large part of my week at work, so being around great people is very important. The vibe at VTS is very friendly, and there are plenty of opportunities to share knowledge and to socialize, including brown bags, catered lunches, happy hours, team outings, and other events.

Rafael

Senior Software Engineer

How do you collaborate with other teams in the company?

I collaborate with other teams on the company when there’s a piece of code that I’m working on that relates to another topic or domain expertise, I’ll ask for help. Everyone’s really into the idea of collaborating because we know that it’ll create a better product!

Anisha

Software Engineer

How does the company support your career growth?

VTS has a culture of constant learning--the most seasoned members of our team are still humble and curious. I’m challenged daily to keep reading, trying new things, and sharing my experience. VTS brings in experts to keep us learning, and I’m given coaching and access to resources that help me grow. I feel like everyone here wants me to succeed.

Chrissy

Lead Product Manager

How do you empower your team to be more creative?

A creative environment is critical for great marketing! The main way I try to do this is encourage everyone's ideas - and recognize that while I may have more experience, this is the first time for all of us at this company, so my job is to guide the team towards great ideas, not be the source of all of them.

Amy

Chief Marketing Officer

How do your team's ideas influence the company's direction?

This year we completely redesigned our product strategy process. Several cross-functional forums provide an avenue where anyone in the company can suggest projects and influence prioritization. Feedback on the new process has been incredibly positive. It’s helping to keep the whole company aligned on our most promising and impactful initiatives.

Niall

SVP, Engineering

What are VTS Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
VTS offers health club discounts!
Retirement & Stock Options Benefits
401(K)
Company Equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On top of all the awesome perks listed above, VTS also offers a $1500 yearly education stipend to all full time employees. This helps support acquiring new skills, meaning the VTS team continues growing their career and broadens the set of tools we can bring to any given problem.

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