The ultimate source for official answers about a business online should be the business itself. However, when consumers ask questions on company websites, too often they are left in the dark with wrong answers. Yext (NYSE: YEXT), the Search Experience Cloud, solves this problem by organizing a business's facts so it can provide official answers to consumer questions — wherever people search. Starting with the company website, then extending across search engines and voice assistants, businesses around the world, like Taco Bell, Marriott, and Jaguar Land Rover—as well as organizations like the U.S. State Department—trust Yext to radically improve the search experience on their websites and across the entire search ecosystem.
As a Senior IT Engineer, you will be responsible for the maintenance and support of systems such as: JAMF, GSuite, OKTA, Zendesk and Microsoft Intune. You have architected entirely new JAMF and OKTA deployments and have executed these deployments for enterprise organizations. You understand the complexities of doing so and how Jamf, Okta and G-Suite compare to the alternatives. You will be an escalation point for Level 1 support staff, handling the complex requests that come through our ITSM system (Zendesk) on a regular basis. You are highly technical and are comfortable problem solving across a range of devices. You're a fast learner and great communicator who can support the technology needs of various groups within the organization. The ability to effectively document your work is critical to your success.
What You’ll Do
- Experience developing and maintaining scripts in scripting languages such as Bash, Python, or Powershell
- Administers and maintains existing device management frameworks (Jamf, Intune) and identity management solutions (OKTA, AD)
- Reviews and applies security patching best practices & performs proactive performance monitoring and tuning
- Manage entire lifecycle of systems (i.e. Apple Mac OS/iOS, Windows)
- Supports Gmail configuration and mailbox management including email routing, spam filtering (SPF/DMARC) and forensics
- Ability to work collaboratively and quickly shift focus in a dynamic, fast-paced environment
- Comprehensive knowledge and hands on experience with Windows OS, Mac OS, Active Directory, Google Administration, Okta, Jamf, AWS, MSFT Azure Intune, and other SaaS enterprise cloud-based services
- Provide technical leadership, mentorship, and guidance to the Level 1 support team as well as cross functional teams
What You Have
- 5+ years’ experience as a Jamf Pro administrator
- 5 years or more using GSuite on an administrator level
- Experience with mapping APIs; Google, Okta, Zendesk, Zoom
- Experience integrating different SaaS systems to enhance the environment
- Experience building custom SSO integrations (SAML, OAUTH, WS-FED/WS-TRUST) in Okta
- Familiarity with all recent releases of macOS (Mojave, Catalina). (Features, patching, etc.)
- Experience with scripting (Python, PowerShell,Bash)
- MacOS system (hardware) and application (software) installation and configuration experience required
- Prior experience managing a scaling infrastructure of internal Apple SUS
- First-hand experience with administration and architecture of Jamf Pro
- Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced. environment to meet deadlines with efficiency and accuracy
- Strong problem solving, organization and project management skills, with a willingness and desire to take responsibility, accountability and ownershi
- Ability to work outside of normal working hours to complete tasks, including occasional weekends/evenings
- Proactive and self-motivated in approach to work tasks
- Good written and verbal communications skills
- Experience with an ITSM system; Zendesk preferred
- Excellent ability to build supporting documentation (such as business and/or technical requirements, final design and/or support guides for automation, self-service, compliance, customization)
- DevOps Tools experience: GitHub, Jenkins, Stash
Bonus Points
- Collaborative – Works well in a highly collaborative environment; is humble, respectful of others, and a good communicator
- Accountable – Delivers high quality and accurate results; displays a high level of ownership; can be counted on to deliver on commitments
- Resourceful – Highly effective and disciplined in achieving goals; shows initiative and good judgment
- Adaptive – Comfortable with ambiguity and change; able to set priorities in a changing environment; flexible and open to new ideas
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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