Senior IT Specialist

| Greater NYC Area
Sorry, this job was removed at 12:02 p.m. (EST) on Tuesday, September 17, 2019
Find out who's hiring in Greater NYC Area.
See all Cybersecurity + IT jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Rent the Runway:

At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our customer experience. We have pioneered the closet in the cloud and believe that every person globally will soon have a subscription to fashion. We are proud to be both a profitable and fast-growing business, with 11 million members of our community who believe that rental is the future.

About the Team:

The IT team at Rent The Runway is a fun and hardworking team. We support all of the internal teams within the company and provide the best in class customer service. The IT team is close knit, innovative, collaborative and focused on delivering excellent service to our customers . 

About the Role:

The Senior IT Specialist is a key role for a person that is self managed and a natural leader. In this role, you will work closely with the IT Service Manager to manage day to day work within Rent The Runway’s headquarters, The ideal candidate is a go getter, organized, articulate and a people person. This person is both technical as well as customer service oriented.

What You’ll Do:

  • Provide Tier II-III Deskside, Network, Server, Telecom, and Application Support
  • Follow the IT Service Desk standard processes and procedures
  • Friendly and courteous demeanor with emphasis on strong customer service
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Provide IT desktop support for Microsoft Windows, Apple MAC OS, Mobile devices, Managed print end points and other emerging technologies
  • Provide support to remote sites via remote control tools as well as provide support to remote users
  • Support Video Conferencing, Audio Video events, and video streaming
  • Solid experience on Apple technologies and JAMF Platform. In depth knowledge of handling and troubleshooting end user desktops and application issues on Apple MAC OS
  • Balances multiple priorities and be able to adjust to changing work demands and shifting focus.
  • Mentor junior members of the IT Team
  • After hours, shift schedule, on-call and some weekend work are expected as required by business needs

About You:

  • 3-5 years IT Support experience
  • Degree in Information Systems or equivalent experience
  • Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion
  • Strong verbal and written communication 
  • Ability to establish and maintain effective working relationships with all internal and external stakeholders.
  • Must be able to work in a team environment and independently
  • Use ticketing system to document all work
  • Able to work in a fast-paced, rapidly growing environment
  • Experience with automated management and deployment (Casper Suite/Jamf, SCCM, WSUS)
  • Scripting (Powershell) knowledge
  • AD management
  • Extensive hardware knowledge
  • Flex schedule as the business requires
  • Strong knowledge of Microsoft/Apple/Desktop and Server Operating systems. (Win7/10, Windows 2012 R2, OSX)
  • Experience troubleshooting VPN and remote connectivity/access issues
  • Fully adept with Microsoft Office suite
  • Understanding of network infrastructure such as routers, firewalls, switches
  • TCP/UDP/IP/SIP/SSH/Telnet/FTP knowledge
  • You are team-oriented and able to self-manage
  • You have excellent multi-tasking skills
  • You take initiative and acts independently to resolve problems
  • You have the ability to manage multiple priorities and follow through on projects to completion
  • You demonstrate analytical, troubleshooting, and research skills with the ability to take responsibility and ownership
  • You are possess strong mobile and smart device support skills

Benefits

At Rent the Runway, we’re committed to the happiness and wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:

  • Generous Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • Industry leading 401k match - an investment in your future.
  • Company wide events and outings - our team spirit is no joke - we know how to have fun!


Rent the Runway is an Equal Opportunity Employer. Rent the Runway does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

10 Jay Street , Brooklyn, NY 11201

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Rent the RunwayFind similar jobs