Senior IT/Tech Operations Manager

| Greater NYC Area

Want to help people get the financial protection they need — and feel confident in their choices? Policygenius is a NYC-based tech startup that makes it easy to compare and buy insurance online. Since 2014, we’ve raised over $52 million of venture capital, established ourselves as a pioneer in fintech and helped more than 4.5 million people get vital coverage for their families.

We're rapidly growing and looking for people with grit, great attitudes and creative problem-solving skills to join our powerhouse team. Come see why we were voted one of INC's best workplaces of 2018!

About the role...

Policygenius is looking for a self-driven person to manage, lead, and further develop our Tech Operations function! We want someone who can support our growing team of 140+ and work with stakeholders to scale ongoing operations of the company’s internal technology (network infrastructure, computer operations & help desk, and server & device management). The ideal candidate is a customer-service driven technical leader who can strategically drive IT planning for future company growth, improve efficiencies in day-to-day operations, and directly manage & develop a team.

Reporting into the VP of People, you will get to play a hands-on, integral role in developing Pg’s Tech Ops strategy, enhancing broader people practices & culture, and building some processes from the ground up!

 You will...

  • Run a function responsible for:
    • software & hardware vendor relationships to facilitate procurement, manage patching & upgrades, and test & deploy production systems to support operations
    • onboarding and offboarding personnel for access to system software and hardware which includes activities such as updating Slack groups, distros, Google groups, as well as general user administration.
    • troubleshooting Mac and PC issues; setup, connectivity, functionality and updates.
    • workstation hardening, encryption, anti-virus installation and configuration, etc.
    • managing and maintaining our Meraki networking infrastructure
    • maintain conference room hardware such as projectors, computing equipment, audio / visual, telephony, etc.
    • enterprise email and email security (encryption, phishing response, malware detection, DKIM, DMARC, SPF)
  • Move multiple projects forward at the same time, addressing urgency as it may arise, and delegating both internally and externally as needed
  • Research relevant technology trends and provide recommendations for cost-effective solutions that provide the organization with a competitive advantage and increased productivity including hosted platform capacity planning and budgeting.
  • Act as the point of escalation for resolving all internal IT software, hardware, and wireless network connectivity issues.
  • Manage & maintain IT asset inventory and software licensing, and work with management to ensure that systems and software are accurately recorded, tracked, and retired as necessary.
  • Establish and periodically report upon KPIs.
  • Wear your security and regulatory compliance goggles--including maintaining documentation, staying current on the law, and liaising with outside counsel where necessary.

 You have...

  • Ideally 7+ years of professional (ideally start-up) experience in IT. Must have end-user customer support, team leadership, and minimum of 1-2 years’ people management experience.
  • Strong technical knowledge of MacOS, Windows, and a wide variety of SaaS solutions (e.g. G-Suite, Office 365, Slack, Keeper, Atlassian, etc).
  • Proven, stellar written communication, verbal communication, and interpersonal skills--across all levels of an organization.
  • Distinctive project management, change management, and analytical problem-solving skills.
  • Exceptional attention to detail and skilled at wearing multiple hats and juggling many balls.
  • Competence in making timely, effective, principles-based decisions and judgment calls.
  • Tenacity and ability to build from scratch.
  • A self-starter mindset who is comfortable taking on significant responsibility--no matter how administrative or strategic it is.
  • Demonstrated ability to manage layers of complexity across multiple sets of stakeholders.
  • A sense of urgency and high level of proven productivity in a fast-paced, ever-changing environment.

You’ll get...

  • Company-paid health, dental, vision, life & disability insurance
  • 401(k) plan, FSA & commuter benefits
  • Flexible PTO [for relevant roles]
  • Training, mentorship and coaching from leadership
  • The opportunity to grow alongside a company shaking up a big, old-fashioned industry
  • Fun, diverse, open-minded coworkers
  • Dog companionship
  • Some fun surprises when you join… (Shhh… It’s a secret!)
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • SketchDesign
    • UXPinDesign
    • TableauDesign
    • MouseflowDesign
    • Respondent.ioDesign
    • Usertesting.comDesign
    • ZeplinDesign
    • PrincipleDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClubhouseManagement
    • IterableEmail
    • LitmusEmail

Location

In the heart of the Flatiron district! Conveniently located near several NYC subway stops, the NJ Path train, and a short walk to Penn Station.

An Insider's view of Policygenius

What’s the vibe like in the office?

Think: startup meets productive adult office. The fridge is stocked with La Croix and there's usually a dog or two running around, but there's no ping pong. Everyone works hard and takes the job seriously. Strict "no chuckleheads allowed" policy. People are cool and from a really wide range of backgrounds.

Adam

Senior Product Manager

What kinds of technical challenges do you and your team face?

All of the normal challenges of building a modern (fairly cutting edge actually, if I do say so myself), scalable tech stack, just with the added twist of integrating with a bunch of fairly archaic APIs. The insurance industry historically isn't exactly a bastion of modern technology, but we're doing our darnedest to change that.

Trevor

Senior Software Engineer

What makes someone successful on your team?

Teamwork and problem-solving go a long way on my team and at Policygenius overall. I would say that individual ideas are not only supported but more importantly, encouraged. I'm consistently challenged, but always learning; our environment promotes both individual and professional growth. I'm looking forward to moving to the next level!

Masuda

Customer Success Associate

What is your vision for the company?

Our vision for Policygenius is to be the go-to consumer platform for insurance and financial protection. What Expedia did for travel, we're doing for financial protection. We're already the top platform for under-50 consumers for life insurance and disability insurance, and we're excited to expand that to new categories in 2019!

Jen

CEO

What's something quirky about your company?

So many team members have really interesting stories about their time before Pg. We’ve got trivia champions, ex-magicians, chicken bag experts, and even someone who used to be Madonna’s assistant. It’s all story-telling gold.

Justin

Chief Design Officer

What are Policygenius Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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