Senior Manager, Carrier Implementation
About Eden Health
Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.
What you will be doing
As the Senior Implementation Manager for Carrier customers, you will be reporting to the VP of Health Plan Account Management and act as a key collaborator with members of the clinical, member experience, marketing, and programs, and product teams. You will work directly with our Carrier partners to determine the functional requirements and feasibility of Carrier partnership and you will develop project plans, identify risks and issues, gaps and dependencies, and ultimately execute implementation projects with cross-functional stakeholders.
What success looks like
- Implement new Eden Health Carrier relationships and expansions:
- Work with executive and senior leadership team members to establish a template or playbook for implementing Carrier relationships and expansions
- Outline success metrics and KPIs for implementation processes
- Lead day to day cross functional implementations with Eden Health’s Carrier partners
- Independently prepare, lead and facilitate Carrier-facing executive discussions and meetings during implementation, including workstreams and joint implementation committees
- Create and manage comprehensive complex project plans for multiple concurrent Carrier partner and advanced primary care implementations in a market (multiple Carriers and/or multiple service lines)
- Document implementation details by preparing meeting materials, outcomes and creating summary reports
- Partner cross functionally to ensure milestones and deliverables are met/delivered by established deadlines
- Support change management and process improvement efforts:
- Lead collaboration and change management with other teams to ensure implementation-related requirements are successfully created, defined and approved to deliver and support active implementations (business requirement docs, use cases, workflows, etc)
- Leverage implementation best practices and expertise to identify gaps, problem solve and create documentation / training to support internal Eden teams impacted by Carrier implementations
- Develop and optimize scalable implementation processes and tools
- Develop new workflows and processes as needed to support Carrier market implementation process
- Develop and leverage tools/processes required to support successful operationalization of new Carriers
- Coordinate operationalization efforts internally for Eden teams, including clinical, product, engineering, revenue cycle, credentialing, marketing and operations. Scope of support includes developing implementation / rollout plans, supporting job aid and training development and Carrier partner playbooks
- Provide input and lessons learned from implementation to support expansion and refinement of business development, operations, and product development for net new and existing Carriers:
- Create feedback loops between implementation, account management, and the rest of the organization to communicate pain points and key differentiators for attracting new customers
- Assist Account Management in scoping and implementing expansion of services to existing Carrier
- Serve as the internal subject matter expert for solution design in new business development opportunities
What you will bring
- Experience working with Healthcare Carriers
- Strong interpersonal skills and an ability to build relationships and influence cross-functionally
- 5+ years of experience in business operations, product or project management, consulting, corporate strategy, or investment banking
- Detail-oriented with strong data analysis and data synthesis skills
- Process-oriented with an automation/efficiency mindset; proven experience creating scalable systems and automating routine processes
- A knack for presenting complicated information in a way that others can understand easily
- Comfortable working in an ambiguous environment; organized, diligent, and self-motivated, with the ability to effectively manage multiple high-priority work streams at once
- High integrity, trustworthy and discrete regarding confidential matters
- Bachelor’s degree, MBA+
Why Eden Health?
- We are a remote first company
- Fast-growing startup backed by leading venture capital firms Greycroft, 645 Ventures, PJC and others
- Exciting product in one of the largest and fastest growing markets in the country
- Mission-driven culture passionate about improving access to healthcare for employees and their families
- Competitive salary and equity compensation package
- Great benefits including medical, dental, vision insurance, and commuter benefits
- Generous PTO, healthy snacks, and regular happy hours
- Awesome team with a great camaraderie - we work hard and have lots of fun!
Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.