Senior Manager, Client Success

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Company Background:

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven’s award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital. 

Recent awards include:

  • FORTUNE Best Place to Work in Health Care (2021)
  • FORTUNE Best Place to Work in New York (2021)
  • PARENTS@WORK Best Places to Work for Parents (2021)
  • ROCK HEALTH Disruptive Founder of the Year (2021)
  • GREAT PLACE TO WORK Certified (2021)
  • FAST COMPANY #1 Most Innovative Company in Health (2020)
  • CB INSIGHTS Digital Health 150 (2020)
  • INTERBRAND Breakthrough Brand (2020) 

Maven is looking for a highly motivated and professional Senior Client Success Senior Manager to join our Client Success team. The Senior Client Success Senior Manager will be the main point of contact for multiple strategic employer accounts with 20,000+ employees and health plans. This person will be on the front lines as a trusted advisor to our clients.  You will act as a strategic adviser, project manager and product expert to help our clients improve the benefits they reap from working with Maven’s products and services. 

As Client Success Senior Manager at Maven, you will:

  • Lead a portfolio of employer and health plan clients and be the face of Maven for all client related needs
  • Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc
  • Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
  • Collaborate with channel partner client executives to manage broader strategic client relationships
  • Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources
  • Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
  • Provide strategic analysis of member engagement performance and program metrics.
  • Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
  • Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts

We’re looking for you to bring:

  • 5-7 years of experience in account management or client services role in digital health, healthcare company, channel partnerships, benefits or SaaS companies 
  • Experience working with large employer clients (20,000+ employees) and health plans is preferred
  • Passion for healthcare and influencing organizational change
  • Track record of high client satisfaction ratings and proven renewal success
  • Ability to develop and grow relationships with clients, including VP and C-level executives.
  • Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
  • Strong leadership skills and effective problem-solving abilities
  • Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables
  • Possess analytical skills and strategic thinking- you’re strong on both IQ and EQ
  • Willingness to travel for key client meetings (often on a quarterly basis) and participate occasionally in our NYC office for relationship building and key meetings

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.  

Benefits & Perks: 

Maven employees are united in their quest to improve the health and well-being of women and their families in our community. We seek to empower all of our team members to fulfill that mission and reach their full potential regardless of function, geography or experience level. That’s why we invest in our employees, who are our most important asset in achieving our mission. To that end, we offer:

  • Choice of great medical, dental, and vision insurance plan options, including a plan for which the premium for Mavens is 100% covered by Maven
  • Access to the Maven platform service and free Maven appointments for Mavens and generous credits for family & friends
  • Free One Medical membership
  • 401(k) match
  • Unlimited paid time off
  • Monthly stipend for your choice of wellness benefits
  • Weekly stipend for a *free* lunch
  • One-time stipend to enhance your work from home experience (We will be working remotely until sometime next year!)
  • A variety of virtual team events such as musical performances, game nights & happy hours
  • 12 weeks parental leave and 2 weeks flexible time upon return
  • Annual professional development stipend
  • 1 month paid sabbatical after 5 years

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected].

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • FlaskFrameworks
    • gRPCFrameworks
    • KubernetesFrameworks
    • TerraformFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • GitLabServices
    • Google CloudServices
    • FigmaDesign
    • ClubhouseManagement
    • WebflowCMS
    • SalesforceCRM
    • MailChimpEmail
    • BrazeEmail
    • HubSpotEmail
    • TerminusLead Gen
    • MozLead Gen

Location

While downtown NYC is home base—close to SoHo’s best spots, and subway and PATH trains—Mavens are everywhere thanks to our hybrid work model.

What are Maven Clinic Perks + Benefits

Maven Clinic Benefits Overview

In addition to these listed benefits, our Maven for Maven program offers all of our employees free access to Maven, reimbursement in Maven Wallet for costs related to egg freezing, fertility, adoption, or surrogacy, and a yearly credit to distribute to friends and family.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Mean gender pay gap below 10%
Diversity employee resource groups
Including Black at Maven, Underrepresented Gender Identities in Tech (UGIIT), Somos (Hispanic-Latine at Maven), and LGBTQtiez. We also have less formal (by employee choice) employee cultural spaces.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Flexible scheduling and a $1k annual stipend for back-up childcare
Generous parental leave
16 weeks parental leave, plus a ramp-back plan with extra flexible work options for your first weeks back.
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Customized development tracks

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