Senior Manager of Firmware Quality

| Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.

Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.

The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.

Latch is looking for a senior leader to consolidate and develop the firmware quality function for our product lines and components. The ideal candidate is a seasoned quality engineer and leader with an appreciation for balancing product quality and customer satisfaction with the capabilities and costs associated with maintaining stable functionality and pushing new features.  Comfortable in firmware and hardware, you have a passion for understanding the whole stack, and are interested in building and mentoring teams. In this role, you will serve as the voice of the customer for Latch, bringing an independent view to questions of what can ship, a focus to our quality metrics, and a vision for the goals we should set to continuously improve.

Responsibilities:

  • Hands on leader for the Firmware QA team to develop and improve QA process, coverage and automation
  • Work closely with Product and Development to ensure products and features meet the highest quality standards
  • Identify, develop and implement innovative test strategies to raise the bar on reliability of our products.
  • Support and mentor members of the QA team and help grow the team through targeted hiring
  • Work with the Software QA & Hardware reliability teams to unify QA efforts across the company to scale the QA team across all the product lines and verticals
  • Work closely with customer support to ensure seamless deployment and high product reliability metrics in the field
  • Define and drive the broader vision for Quality across the company for the ecosystem of products, services and partnerships

Qualifications:

  • BS/MS/PhD in Computer Science, Electrical Engineering 
  • 15+ years in product design and/or quality with 5+ years directly managing cross-functional teams in QA
  • Strong knowledge of testing devices running on bare metal/RTOS & Linux/Android based products
  • Experience working with BLE/Internet connected/Battery powered IoT devices a plus
  • Understanding of software design, architecture, data-structures, testing, and performance
  • Knowledge and experience of testing for product security is a huge plus
  • Experiences with automated testing technologies including CI/CD tools and methodologies, experience with automation frameworks
  • Experience with production level firmware, and software for mid to high volume deployments
  • Experience working with compliance and labs for device certification (FCC/CE/ETSI etc) a plus
  • Experience with different testing categories: unit, integration, performance, end-to-end, smoke, acceptance, reliability and ecosystem testing
  • Participation in concept definition, cross functional design reviews, and addressing integration concerns as a reviewer on development programs & feature development
  • Organized leader with excellent written and verbal skills, ability to present ideas clearly across the organization

Founded in 2014, Latch now has 300+ team members working to reimagine modern buildings of today and drive evolution for the cities of tomorrow. Over half of our team members work in product development roles, and our team leverages established expertise in over 55 professional disciplines.

We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.

In conjunction with our ​core values​: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.

We embrace diversity and strive to create an inclusive and equitable environment for all.

Applicant Privacy Notice

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • HTMLLanguages
    • ReactLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ConfluenceManagement
    • JIRAManagement
    • WrikeManagement
    • SlackManagement
    • SalesforceCRM
    • NetsuiteCRM
    • GmailEmail
    • MarketoLead Gen

Location

We are located just a quick walk from both Hudson Yards and Penn Station in New York City.

What are Latch Perks + Benefits

Latch Benefits Overview

We are a team of just over 200 employees, all of whom are passionate self starters with unique backgrounds and unexpected stories. We offer unlimited time off, a competitive health package, and the opportunity to work in a creative, dynamic, and fast-paced office environment.

Culture
Volunteer in local community
Latch participates in local volunteer activities to connect with our community. Past events have included urban farming, canning and composting, and holiday sock drives.
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Latch boasts employee-run committees such the Mental Wellness Committee, Committee to Combat Systemic Racism, and Latch Ladies. More committees always in the works!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Latch also provides 16 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Latch employees receive unlimited flex PTO and sick days.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Latch hosts company outings Semi-annually.
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted at team's discretion.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Latch offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Latch hosts lunch and learn meetings once per quarter.
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
More Jobs at Latch28 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Internships
Legal
Operations
Product
Project Mgmt
Sales
Sales
new
Remote
Sales
new
Remote
Developer
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Developer
new
Remote
Developer
new
Remote
Project Mgmt
new
Remote
Project Mgmt
new
Remote
Operations
new
Remote
Finance
new
Remote
Data + Analytics
new
Remote
Project Mgmt
new
Remote
Internships
new
Remote
Finance
new
Remote
Operations
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Latch's full profileSee more Latch jobs