Senior Manager, Pop-up Operations
About Eden Health
Eden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care. With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs. We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.
What you will be doing
As the Senior Manager, Pop-up Operations, you will manage our team of Pop-Up Associates. You will ensure your team is set up for success and have the tools needed to provide an excellent and safe patient experience. In this role, you’ll partner with the Clinical Manager of Pop-Ups to foster a collaborative culture where your team is empowered and delivers quality care for every patient, every time. You will partner with the Pop-Up leadership team to develop and implement strong workflows that enable us to scale quickly and drive key performance metrics. In this role, you will provide support for operations and ensure the success of Pop-Ups.
This is an in-person role based out of New York that requires flexibility and energy in terms of varying hours, extended hours, and possible travel including weekends as needed. The Senior Pop-Up Operations Manager will report to the Director of Pop-Up Operations, Sarah Davis.
What success looks like
- Manage the pop-up associates and inventory lead, oversee day-today operations, and develop workflows and policies our associates are expected to follow
- Partner with the Pop-Up Clinical Lead to foster a team culture based on our values, and equip the team with tools and resources needed to deliver excellent care to every patient, every time
- Enthusiasm for developing others and empower team to educate employer partners and patients on the benefits of primary care and Eden Health membership
- Cross-functional collaboration with our operations and product teams to improve processes and optimize for efficiency
- Work with Pop-Up leadership team to align on KPIs, drive operational initiatives and develop frameworks the prep the team for scaling and rapid growth
- Identify additional responsibilities for Pop-Up Associates, actively coach to support career growth and development
- Use operational system of management to develop problem solving skills with team, and empower them to be solution-oriented problem solvers
- Drive vision and purpose for the team, instilling Eden Health’s mission and values
- Determine staffing needs and build out team that delivers world-class experience
- Successfully meet and exceed performance metrics, develop countermeasures for improvement when needed
What you will bring
- 5+ years experience building, managing, and cultivating teams
- 3+ years of experience serving as a lead in soliciting, defining, and managing requirements for internally developed processes, preferably in a clinical, allied health, non-allied health, behavioral health, information technology, information services
- A team-oriented approach to health care
- Ability to multi-task with flexibility and thoughtful problem solving skills
- Excellent verbal and written communication skills
- Proven experience collaborating with key stakeholders at various levels
- Ability to use data in your decision making
- The desire to be part of a fast-moving, cutting-edge startup
- Strong commitment to excellence and ability to develop that in others
- Skilled in change management and can lead the team forward as we grow
- Ability to lift and carry packs of pop-up supplies and equipment of up to 20 pounds when needed
Why Eden Health?
- Remote first company and culture
- Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
- Competitive salary and equity compensation package
- Medical, dental, and vision insurance and commuter benefits
- Dedicated Culture Committee led by CEO
- Learning and development budgets to help you grow and bond with your team
- Positive, inclusive, supportive culture cheering you on your journey
- Strong and quickly growing client base of America’s leading employers
While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be able to answer them.
Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.