Senior Manager, Strategic Operations

| Greater NYC Area
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About the company

We believe in a world without misdiagnoses, where every patient receives the best opportunity to recover and lead a healthy life. And we are the team solving this problem every single day for millions of patients across the country.

Covera Health is transforming how quality health care is measured and delivered. We are starting in radiology where the wrong diagnosis can lead to a cascade effect of misguided care, enormous patient harm and, for some, a missed opportunity for recovery. An early and accurate diagnosis is the patient’s best chance to get better.

Our first product uses a proprietary framework that leverages advanced data science and artificial intelligence to help patients receive an accurate diagnosis. Today, we are working with some of the largest healthcare payers in the country to impact millions of patient lives. With a pipeline representing 25% of insured individuals in the US, the opportunity to transform radiology and, in turn, improve patient care across the globe is in front of us.

Headquartered in New York City, Covera Health closed a $25M Series C financing round with Insight Partners, a leading global venture capital and private equity firm investing in high-growth companies that are driving transformative change in their industries. 

About the role

We’re looking for a Senior Manager, Strategic Operations to join our Operations Production Support team. This team sits at the cross-section of Operations and Strategy, managing some of Covera’s most complex and critical processes, and improving and scaling others. As the Senior Manager, Strategic Operations, you will have end to end ownership and accountability to one of Covera’s most critical and ‘heartbeat’ processes- the QA workflow. This process is at the core of what Covera does- using data science and AI to provide meaningful insights to our provider partners. This is an exciting opportunity to demonstrate operations mastery by overseeing this process concurrently with growing and scaling. 

 

You will be expected to:

  • Oversee QA workflow process, including coordinating daily production activities across Operations, Data Science, Clinical and AI
  • Dive into the details of how the process works - know where it shines and where it needs work - and drive and champion needed changes
  • Define and drive KPIs as well as tools and reports needed to effectively manage and monitor process controls and quality output
  • Drive remediation of production issue resolution  
  • Manage numerous operational and clinical vendors who support this process, by providing day to day relationship management, SLA oversight and issue resolution
  • Participate as key stakeholder, user and operational champion in cross-functional strategic initiatives to drive scale including AI integration, technology enablement, and capacity expansion
  • Embody and understand company-wide QA objectives and use that understanding to direct daily team priorities
  • Oversee and manage QA review projects as well as day to day throughput
  • Manage and influence a team (both direct reports and indirect project management) to achieve these objectives


Requirements

  • BA or BS required
  • 5-7+  years experience in a fast-paced environment, ideally in an entrepreneurial, start-up or consulting setting
  • Supreme attention to detail, project management and analytical thinking skills
  • Strong written and oral communication, with excellent ability to work in a cross-functional team environment
  • Natural problem solver, comfortable rolling up sleeves to get the work done but also comfortable with direct and indirect management of others
  • Comfort working with, analyzing and interpreting insights from data; Experience with SQL and/or Python a plus
  • 1-2 years minimum people management experience
  • Exposure to clinical radiology data a plus
  • Experience managing external vendors a plus


Benefits

You will be a full-time employee with a competitive salary, stock options, and great benefits. These benefits include medical, dental, and vision insurance, HRA, 401k, pre-tax commuter benefits, flexible paid time off, and--when we go back to the office--a comfortable office space filled with a variety of quality snacks and beverages. Most importantly, you’ll get to know each of us and we love to work together to find solutions. We are a talented, fun, focused, and unique team of people who are truly passionate about changing healthcare for the better! Even while remote, you'll experience the Covera culture as we offer a host of virtual experiences including a book club, fitness club, guest speakers, dynamic Slack channels, and more!

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Location

North Tribeca has incredible food options and our office is a five minute walk to the West Village and Soho!

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