SENIOR MANAGER, SUCCESS

Brooklyn, New York / Remote

Company Overview:

Since 2013, our founding mission at StrongArm Technologies has been unwavering: keep the world’s Industrial Athletes™ proud, protected and productive.
We recognize that the beating heart of our economy is made up of millions of hardworking and dedicated individuals who put their bodies on the line to perform critical job functions that positively impacts lives beyond their own. But that responsibility doesn’t come without its consequences. Far too often, preventable workplace injuries lead to lost shifts, missed paychecks and threatened livelihoods. That, to us, is unacceptable.

Industrial Athletes™ deserve an advocate and a platform dedicated to ensuring they get home safely after every shift. More than 38,000 workplace injuries across numerous job types, industries and operating environments occur around the world each hour, and our passionate team is fixated on solving this unnecessary problem through the use of technology.

From our home base in Brooklyn, New York, StrongArm Technologies develops innovative solutions and analyzes millions of hours of data, setting the foundation to help us achieve our mission of eliminating preventable workplace injury. From a couple of guys in a tech incubator to a company of more than 75 employees, our knowledge base and world-class pool of talent continues to develop as we grow the organization with a focus on end-to-end product development, data analytics, security, client success, operations and more.

In order to most effectively prevent injuries in a given operational environment, we work closely with each client across many dedicated and leading-edge teams, including client services, data and engineering, IT security and others. Each safety program is tailored to the needs of the workers on the ground and the managers who oversee them. The result is an actionable and scalable safety solution that seamlessly becomes part of a facility’s daily routine and is proven to prevent workplace injuries by as much as 64%.

Position Overview:

As “Senior Manager, Success”, you will play a lead role in defining, developing, and deploying StrongArm solutions for our customers. You will be responsible for overseeing the entire relationship lifecycle from initial tech implementation to large-scale commercial deployment for your assigned customer portfolio while working in a tight-knit team environment to ensure swift and professional delivery of product, services, and support. You will also eagerly pursue opportunities to expand Platform use cases and deliver additional value to grow revenue generated by your portfolio.

Key Aspects of Role:

• Customer Leadership and Relationship Management
• SafeWork Platform Implementation and Onboarding
• Incremental Business Expansion

Essential Functions:

• Lead all touch points with assigned portfolio customers, from weekly status calls to senior leadership presentations.
• Define, establish and track essential program performance metrics both externally and internally.
• Delve into customers’ businesses and uncover new opportunities to provide insight, drive efficiency and add quantifiable value to the bottom line.
• Manage and grow customer partnerships (revenue marker) with a focus on the expansion of StrongArm’s service offering.
• Assure key performance indicators (financial and otherwise) are being achieved for both customers and StrongArm, via a consultative approach to relationship and business building.
• Work closely with StrongArm’s Data Team to build and deliver academic-level analytics reports that ultimately lead to actionable risk and injury reduction initiatives for your customer portfolio.
• Act as “the voice of the customer” by working closely with the StrongArm Product and Strategy Teams to ensure that all relevant product feedback is considered and actioned appropriately. Ensure that the StrongArm Product Roadmap considers our customers long-term needs and vision. Ensure customer leadership is aware of StrongArm’s efforts to improve the product and stay relevant in a swiftly changing space.
• Support all functions of a customer’s program – from initial discussions and trainings, to equipment setup and delivery, data reporting, and ultimately program expansion.
• Become a trusted advisor for key customer stakeholders, with the goal of delivering an enhanced set of StrongArm solutions. Know customers’ businesses front to back.
• Understand your customers’ complete set of risk and injury prevention needs and establish StrongArm as the comprehensive service provider in the space.
• Understand how customers’ use data to derive insight, navigate and identify new use cases, and present SafeWork solutions to meet customers’ business needs.
• Work to optimize the StrongArm solution to meet customer’s scale and growth needs in the most cost effective and efficient manner.

Key Requirements / Qualifications:

• A can-do attitude
• Proven ability to inspire others and collaborate across teams.
• Excellent problem-solving skills with proven track record for implementing innovative solutions to complex problems. Able to identify and assess customer needs and craft compelling solutions
• Strong talent for multi-tasking, managing competing priorities effectively and delivering on strict timelines. Highly organized; attentive to details

Benefits:

• Competitive compensation package including equity
• Aetna Health & Dental Insurance
• StrongArm sponsored 401K plan
• Unlimited vacation
• Home Office in Brooklyn, NY with work from home flexibility
• And plenty of others!

StrongArm Technologies is an equal opportunity employer.