A Better opportunity:

We are seeking a Senior Manager of Title Operations to join Better’s fastest growing new business line, Better Settlement Services. The Senior Manager will be instrumental in the growth of Better’s rapidly expanding title insurance agency in Texas BSS, Texas. The Senior manager will be responsible for managing title operational processes, expanding our Texas footprint, ensuring strong adherence to regulatory and legal guidelines, and helping us evolve the state of title insurance. The ideal candidate is customer obsessed, has a strong industry experience, and is looking for a new challenge to make title insurance “Better”.

Responsibilities will include:

• Take ownership of title operational processes, improving existing ones and develop new ones where gaps exist to effectively scale Better Settlement Services
• Scope and define BSS Texas roadmap, building out a team as we grow 
• Manage a team of operators and partners to ensure successful delivery against monthly and quarterly targets (volume and operational)
• Manage the examination of title commitments for accuracy and identify any requirements, defects and exceptions and work to clear the issues timely 
• Manage the entire real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements and other written instructions.
• Execute closing and obtain payments due, disburse funds to appropriate parties, and maintain follow-up necessary for transaction completion and issuance of policy.
• Prior to disbursement, confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are collected, and acknowledgements and legal descriptions are correct.
• Oversee the issuance of checks, bills and statements, and receipts associated with the closing process.
• Ensure timely recordation of closing documents and issuance of title policy.
• Provide best in class customer service to clients and customers.
• Define, implement, and monitor the goals, objectives, and work standards for an operational team in both the U.S. and India
• Leverage deep industry experience to develop and enhance processes, while continuously seeking to innovate and improve the way title insurance is delivered 
• Develop and direct the implementation of policies and procedures that comply with regulatory and statutory guidelines, rules, and standards
• Deliver robust monitoring and reporting to ensure high standards of excellence and achievement of operational goals

About You:

• Escrow Agent licensure and 5+ years’ experience within the Texas Title industry and real estate industry required.
• Experience in managing escrow operations, title, realtor and lender sales, and being a people leader
• Demonstrated competency in creating and execution on strategic plans
• Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change
• Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
• Strong experience and knowledge of functional tools and infrastructure
• Must have knowledge of all escrow processes and able to maintain the escrow process from beginning to end.
• Knowledge of Texas Title Insurance Procedural and Rate Rules.
• Superior analytical and critical thinking skills.
• ALTA best practices experience preferred.
• Work under general supervision.
• High capacity for dealing with ambiguity and working in a fast-paced environment
• Outstanding verbal and written communication skills
• Ability to listen, understand, analyze, and develop creative solutions
• Highly collaborative and team-oriented approach to solving problems
• Ability to think strategically but enjoys rolling up his/her sleeves to get things done
• Bonus points for experience in managing or overseeing rapidly scaling Texas Title Agency Operations