Senior Manager, Title Operations

| Remote
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now we’re funding over $2 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better opportunity:

We are seeking a Senior Manager of Title Operations to join Better’s fastest growing new business line, Better Settlement Services. The Senior Manager will be instrumental in the growth of Better’s rapidly expanding title insurance agency in Texas BSS, Texas. The Senior manager will be responsible for managing title operational processes, expanding our Texas footprint, ensuring strong adherence to regulatory and legal guidelines, and helping us evolve the state of title insurance. The ideal candidate is customer obsessed, has a strong industry experience, and is looking for a new challenge to make title insurance “Better”.

Responsibilities will include:

  • Take ownership of title operational processes, improving existing ones and develop new ones where gaps exist to effectively scale Better Settlement Services
  • Scope and define BSS Texas roadmap, building out a team as we grow 
  • Manage a team of operators and partners to ensure successful delivery against monthly and quarterly targets (volume and operational)
  • Manage the examination of title commitments for accuracy and identify any requirements, defects and exceptions and work to clear the issues timely 
  • Manage the entire real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements and other written instructions.
  • Execute closing and obtain payments due, disburse funds to appropriate parties, and maintain follow-up necessary for transaction completion and issuance of policy.
  • Prior to disbursement, confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are collected, and acknowledgements and legal descriptions are correct.
  • Oversee the issuance of checks, bills and statements, and receipts associated with the closing process.
  • Ensure timely recordation of closing documents and issuance of title policy.
  • Provide best in class customer service to clients and customers.
  • Define, implement, and monitor the goals, objectives, and work standards for an operational team in both the U.S. and India
  • Leverage deep industry experience to develop and enhance processes, while continuously seeking to innovate and improve the way title insurance is delivered 
  • Develop and direct the implementation of policies and procedures that comply with regulatory and statutory guidelines, rules, and standards
  • Deliver robust monitoring and reporting to ensure high standards of excellence and achievement of operational goals

About You:

  • Escrow Agent licensure and 5+ years’ experience within the Texas Title industry and real estate industry required.
  • Experience in managing escrow operations, title, realtor and lender sales, and being a people leader
  • Demonstrated competency in creating and execution on strategic plans
  • Proven track record of leading large, complex projects with multiple stakeholders and driving organizational change
  • Demonstrated success with meeting the needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
  • Strong experience and knowledge of functional tools and infrastructure
  • Must have knowledge of all escrow processes and able to maintain the escrow process from beginning to end.
  • Knowledge of Texas Title Insurance Procedural and Rate Rules.
  • Superior analytical and critical thinking skills.
  • ALTA best practices experience preferred.
  • Work under general supervision.
  • High capacity for dealing with ambiguity and working in a fast-paced environment
  • Outstanding verbal and written communication skills
  • Ability to listen, understand, analyze, and develop creative solutions
  • Highly collaborative and team-oriented approach to solving problems
  • Ability to think strategically but enjoys rolling up his/her sleeves to get things done
  • Bonus points for experience in managing or overseeing rapidly scaling Texas Title Agency Operations

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

Depending on your location, the California Consumer Privacy Act or other laws may regulate the way we manage the data of job applicants. For further information on how we collect data of job applicants, please click here. By submitting your application, you are agreeing to our use and processing of your data as required.

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Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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