Senior Manager, Training Programs

| Greater NYC Area
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We're looking for a Senior Manager, Abstraction Training to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you'll work with the Unstructured Data Processing Operations (UDP Ops) team to design and build educational products that train our large, remote clinical data abstraction workforce. Reporting to the Director of UDP Operations, you'll lead the Abstraction Training team to develop the abstractor learning experience, options for training content development, and team operations. Training the abstractor workforce enables Flatiron Health to create high-quality, in-depth clinical data at-scale to fuel our Research data product, and ultimately, learn from the experience of every cancer patient. In addition, you'll also:

  • Develop and execute the strategic roadmap for the Abstraction Training team including identifying key challenges, setting goals, prioritizing work, and communicating with internal stakeholders
  • Equip the abstractor workforce with the education needed to process unstructured data at a high quality and efficiency through development of training products in collaboration with internal stakeholders
  • Scale the measurable impact of the Abstraction Training by defining metrics of success and implementing new use cases, tools, or workflows
  • Create and maintain the standards and processes to create, deploy, track, and maintain training content
  • Manage the Abstraction Training team, including providing feedback, removing roadblocks, coaching, capacity management, and hiring
  • Improve the abstractor learning experience through implementation and maintenance of a comprehensive Training platform

The Senior Manager, Abstraction Training will work collaboratively with other Unstructured Data Processing Operations teams (Clinical Data, Clinical Abstraction, Clinical Quality, Abstraction Operations) as well as across Research Teams.


Who You Are

You're a skilled manager with 4+ years experience in developing training content and 3+ years experience managing people. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

  • You have a Bachelor’s degree
  • You have experience building and scaling a training team and program (preferred for adult learners)
  • You have knowledge of creative training techniques, accelerated learning, Learning & Development best practices, and evaluation standards
  • You have experience with multimedia, video editing, e-learning authoring software (Articulate, Captivate), Learning Management Systems (Docebo), and SCORM asset management
  • You have strong project management and organizational skills
  • You have a problem solving mindset and demonstrated ability to deliver results; ability to distill complex issues and translate them into concrete action plans
  • You have a nose for value; ability to effectively prioritize in a challenging, time-sensitive environment
  • You are a self-starter who can and independently prioritize and address problems in a highly ambiguous environment

 If this sounds like you, you'll fit right in at Flatiron. 

Extra Credit (Optional to add extra credit)

  • You have a degree or certification related to instructional design, especially with a focus on digital and adult learning
  • You have a nursing degree, healthcare experience or comfort with oncology terms
  • You have experience at a startup

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Employee Resource Groups (ERGs) that encourage our employees to share their unique experiences and perspectives
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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