Senior Ops Manager at SwagUp

| North Jersey
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Base salary range 70k-90k with potential bonus! 

Senior Operations Manager is responsible for developing and leading high performing accountable fulfillment operations teams that deliver best-in-class results in line with overall corporate strategic objectives across the balanced scorecard of cost, quality, customer satisfaction and capacity. 


What You'll be Doing:

  • Lead the development of and the execution of programs, policies, and processes that align with company goals, revenue targets, and strategy

  • Develop and lead a team of Operations Managers providing support and direction in procurement, order fulfillment, shipping and receiving, and inventory management

  • Support the growth, development, leadership and performance of direct reports through regular 1:1 feedback communications, best practice sharing, and goal setting

  • Measure, analyze, and develop roadmap to improve key performance metrics including Quality/Fulfillment Accuracy, Minutes Per Order (MPO), and Cost per Ship (CPS) to achieve customer experience, labor, and margin goals

  • Recognize improvement opportunities to maximize efficiencies and develop plans to execute on improvements

  • Ensure fulfillment center is properly staffed and has the resources to support capacity and growth

  • Improve Employee Engagement by partnering with leadership and HR to develop and execute on action plans

  • Work collaboratively with operations leadership to develop regional capacity planning model and fulfillment center network roadmap that ensures capacity to deliver upon company growth plans

  • Partner with Accounts and Quality team to further develop and implement world class and scalable fulfillment standards, systems, and processes

  • Responsible for ensuring operational compliance measures including, workplace safety, and applicable federal, state and local regulations by maintaining the highest operational standards

What You Bring to the Table:

  • Drive and hunger for success

  • High degree of self accountability and awareness 

  • Experience with International Shipping and logistics 

  • In depth knowledge of B2B e-commerce and fulfillment operations

  • Experience with high transaction operations and excellent skill in areas of supply chain logistics and inventory management, with an emphasis on customer experience

  • Ability and desire to stay ahead of the curve by finding new ways to enhance the customer experience

  • Experience in process design/engineering; sound understanding of design for fulfillment principles

  • In depth understanding of TQM/process improvement methodologies

  • Proven operations leadership skills; leading a team with a clear vision and strategy; is results-oriented, a change catalyst, and a proven ability and desire to develop people

  • Experience defining systems requirements and implementing warehouse management/ERP systems

  • A strong decision maker, with shown success of making timely and informed decisions that keep the organization moving forward



• Wake up each morning proud of the place you work and the amazing companies you get to partner with

• Join the team at a time when you can help shape the future of the company

• Unlimited PTO, we are all adults, you’re in control

• Medical, Dental, Vision insurance

• Fully stocked Kitchen

• Catered team breakfast and lunch every Friday

• Company outings throughout the year

• Office pets and lots of swag!

• A performance culture that rewards results and promotes those that perform, quickly


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