We are looking for a "jack or jill of-all-trades" Operations Manager! As an Operations Manager, you are fundamental to SwagUp’s success. We are looking for someone who has that mix of operational prowess to get the work done and the hustle to develop and lead a high performing accountable fulfilment operations team, involving results across the balanced scorecard of cost, quality, customer satisfaction and capacity.

What You'll be Doing...

• Lead the development of and the execution of programs, policies, and processes that align with company goals, revenue targets, and strategy

• Develop and lead a team of Operations Managers providing support and direction in procurement, order fulfillment, shipping and receiving, and inventory management

• Support the growth, development, leadership and performance of direct reports through regular 1:1 feedback communications, best practice sharing, and goal setting

• Measure, analyze, and develop roadmap to improve key performance metrics including Quality/Fulfillment Accuracy, Minutes Per Order (MPO), and Cost per Ship (CPS) to achieve customer experience, labor, and margin goals

• Recognize improvement opportunities to maximize efficiencies and develop plans to execute on improvements

• Ensure fulfillment center is properly staffed and has the resources to support capacity and growth

• Improve Employee Engagement by partnering with leadership and HR to develop and execute on action plans

• Work collaboratively with operations leadership to develop regional capacity planning model and fulfillment center network roadmap that ensures capacity to deliver upon company growth plans

• Partner with Accounts and Quality team to further develop and implement world class and scalable fulfillment standards, systems, and processes

• Responsible for ensuring operational compliance measures including, workplace safety, and applicable federal, state and local regulations by maintaining the highest operational standards

What you’ll need…

• Drive and hunger for success

• High degree of self accountability and awareness 

• Experience with International Shipping and logistics 

• In depth knowledge of B2B e-commerce and fulfillment operations

• Experience with high transaction operations and excellent skill in areas of supply chain logistics and inventory management, with an emphasis on customer experience

• Ability and desire to stay ahead of the curve by finding new ways to enhance the customer experience

• Experience in process design/engineering; sound understanding of design for fulfillment principles

• In depth understanding of TQM/process improvement methodologies

• Proven operations leadership skills; leading a team with a clear vision and strategy; is results-oriented, a change catalyst, and a proven ability and desire to develop people

• Experience defining systems requirements and implementing warehouse management/ERP systems

• A strong decision maker, with shown success of making timely and informed decisions that keep the organization moving forward

We want all our employees to wake up each morning, be proud of the place you work and hope these SwagUp perks will do just that...

• Unlimited PTO, we are all adults, you’re in control

• Medical, Dental, Vision insurance

• Fully stocked Kitchen

• Catered team breakfast and lunch every Friday

• Company outings throughout the year

• Office pets and lots of swag!

• A performance culture that rewards results and promotes those that perform and quickly! 

SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon