Senior Payments Operations Manager

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Senior Payments Operations Manager

About Us:

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer. 

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

You will be a payments operations manager for a new DailyPay business area creating and running operational processes to meet our business, compliance and operational partnership needs.  Ideally looking for someone with prior experience in operations in prepaid debit and credit businesses at a payment processor, issuing bank or program manager.  As a new role within our fintech, you will be responsible for identifying and operationalizing procedures by analyzing policy and contracts, as well as ensuring end-to-end testing of new operational and outsourced features.  The framework established may coalesce, on occasion, with existing operations in other business areas.  You will work cross-functionally with both external companies and internal teams to identify and deliver solutions that drive business growth and sustainability.  

How you will make an impact

  • Translate DailyPay policy and requirements into actionable procedures, e.g., compliance, contractual obligations.  You will hands-on create, execute and maintain. 
  • Develop and operationalize specific product policies
  • Develop operational testing plans and coordinate test execution
  • Incident management point-person with vendors and internally.  Research and remediate issues.
  • Oversight of inventory management and vendor
  • Forecast reporting internally and to vendors (e.g., call center)
  • Compose and deliver contractual reporting to third-parties.
  • Develop and manage consumer-related change management 
  • Make recommendations to improve operations while ensuring compliance with state, federal, and other regulations to maintain the safety and soundness
  • Providing overrides, fee reversal/waiver approvals, and handling escalations/issues/concerns.

What you bring to the team

  • Payment industry experience required (e.g., payment processor, issuing bank, program manager, prepaid, debit, credit)
  • 5+ years operations experience in financial services
  • Experience translating strategy into an operational tasks/plan and drive to completion
  • Analytical thinker with demonstrated strategic, analytical, and problem solving experience
  • Strong organization, prioritization, and project management skills; strong ability to gain rapport, build partnerships and convey technical information to stakeholders
  • Fintech experience preferred
  • Adaptable performer who can lead effectively under pressure and through complexities

What We Offer:

  • Competitive compensation
  • Opportunity for equity ownership
  • Exceptional health, vision, and dental care
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited books from Amazon
  • Unlimited PTO
  • 401K with company match

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

 _______________________________________________________________________________________

DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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Location

We are in the heart of the financial district, with great spots to eat, grab a coffee or enjoy a happy hour.

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