Looking for a job to get you out of bed?

Casper is looking for a Senior Retail Operations Specialist to implement and scale operating practices to the retail fleet with efficiency and predictability. They will lead the creation and implementation of Retail operating standards by fostering strong partnerships, providing clear communication, and driving accountability.  They will instill an operational component with Casper cross-functional partners so all store facing initiatives run smoothly.   As a key stakeholder on the Retail team, they will collaborate throughout the Casper organization to help scale tools and resources to our store teams.  

This role will report to the Senior Manager of Retail Operations.

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns and operates Sleep Shops across North America and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do

• Key stakeholder in the development and maintenance of all store operating procedures and influencing field leadership to ensure consistent implementation 
• Assist in optimizing cross-functional workflows that equip our stores to execute daily operations effectively and efficiently
• Collaborate on store projects and field leadership events from start to finish, including new store openings
• Lead, and own the facilities strategy for a 70+ store fleet, including ongoing maintenance, repairs, store renovations and refreshes
• Oversee labor planning and scheduling to ensure that required payroll is adequately budgeted and allocated
• Oversee Retail reporting to ensure metrics and performance is visible and understood by the Retail team
• Build influential relationships with leadership across other Casper departments, including Technology, Finance, and Supply Chain / Operations
• Develop and support delivery of concise and actionable operational standards to retail partners 
• Effectively meet goals and milestones while being able to adjust and refocus within project timelines
• Analyze and support daily retail operational functions throughout the fleet such as merchandise inventory control

Our dream candidate is...

• Passion for the Casper brand
• Bachelor’s degree with 5 years of related experience
• Corporate retail operations experience preferred
• Proven ability to lead and execute complex programs or projects from start to finish 
• Strong interpersonal skills with the ability to build partnerships and have excellent verbal, written and presentation skills; ability to communicate down, across and up within the organization
• Organized and detail oriented
• Creative thinker
• Ability to travel as needed
• Ability to listen and communicate with internal teams and outside vendors and contractors
• Flexibility to shift focus and priorities
• Experience in the Retail Operations areas below: Stockroom organization and workflow; Merchandise inventory control; Employee experiences; Store payroll and scheduling; Mobile solutions; Store technology and uses; Loss prevention; Store policies/procedures; Multi-channel distribution; Vendor management; NSOs; store supplies & fixtures

The syrup on your waffles

• Participation in our HQ bonus program for some splurging 
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
• Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
• Unlimited vacation policy.  If you need time off just take it; we trust you!
• A full gifted bed set when you join and product discounts for friends and family!