EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Description
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Service Delivery Manager . Scroll down to learn more about the position's responsibilities and requirements.
Remote working out of ET states
Req. #288652111
WHAT YOU'LL DO

• Managing the delivery of the support services provided to the client
• Ensure the quality of the service meets the agreed standards (SLA)
• Ensure the implementation of a continuous improvement program
• Manage the relationship and interaction of the service provision actors, e.g. BRD L1 services, Epam L1 Team, Epam SREs, Epam Incident Mgmt Team and ensure an effective collaboration
• Manage the relationship with the client, act as an escalation point for the provided services and ensure the client's issues, requirements, etc. are managed to satisfaction
• Manage and implement a service provision roadmap, in collaboration with the client and the various service providers
• Ensure proper communication with the client, delivering periodic reports on service delivered, quality, SLAs, ongoing improvement activities, open issues, etc

REQUIREMENTS

• Strong experience (>5 yrs) in service provision and operations
• Ability to manage multiple service providers into a collaborative service delivery
• Strong analytical and abstraction skills
• Good working understanding of current technologies, (i.e., distributed processing, cloud, Java, webapps, databases, API driven tech, etc.)
• Ability to interact effectively with senior management (client side)
• Very good interpersonal and communication skills

NICE TO HAVE

• Strong experience in IT support delivery, with focus on application support
• Experience in the financial services, e.g., trading, wealth management
• Good presentation skills
• Hands-on team leading experience

WHAT WE OFFER

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance

ADDITIONAL

• Depending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit an EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative
• This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process