Own Company
Empower every company operating in the cloud to own their own data.
Englewood Cliffs, NJ
Hybrid

Senior Technical Support Engineer (Microsoft Dynamics)

Sorry, this job was removed at 12:27 p.m. (EST) on Monday, November 15, 2021
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The Job

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly $500 million in funding from AIkeon Capital, B Capital Group, BlackRock Private Equity Partners, Insight Partners and others.

We are seeking a natural troubleshooter who thrives in a fast-paced environment and has great communication skills! A self-starter with the ability to prioritize their time for helping Microsoft Dynamics customers recover from mission-critical events. This is a unique opportunity to expand and utilize your support skills and experience through countless configurations and customer environments where our products are implemented for the ultimate hands-on experience!

Your Day-to-Day Role

  • Partner with customers to understand their pain points, technical landscape, and goals, then translate them into solutions that maximize productivity and drive business value
  • Drive and track KPIs through cases, such as response and resolution times to meet OwnBackup’s SLA
  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
  • Handle case escalations from the Tier 1 team for complex problems requiring in-depth experience with empathy towards customers
  • Engage with customers for onboarding and training of new accounts
  • Share your knowledge with the team through periodic internal training sessions

Your Work Experience

  • 3+ year(s) experience with Microsoft Dynamics as an Admin or in a support role.
  • 3+ year(s) experience in Technical Services or Support roles
  • Exceptional organizational and time management skills
  • Excellent written and verbal communication skills
  • Experience in dealing with large, complex, distributed systems scale business
  • Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems

Important Details   

This is a full-time position. The ideal candidate will work out of our New Jersey office to maximize collaboration and interaction with the business. 

OwnBackup is dedicated to creating an environment where employees thrive.  It’s why we provide every employee with unlimited PTO, generous medical benefits, and a 401(k) savings plan. We also offer catered lunches in the office five days a week, a full fitness center, and free shuttle bus service to and from New York City.

New employees also have the opportunity to attend our award-winning new hire bootcamp, which customizes the onboarding experience by role, provides new employees with invaluable hands-on training within their first few weeks at the company, and gives employees the chance to meet their new colleagues in-person.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team, one culture, and one family that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

A Bit About Us

Have a look at our website and read through the AppExchange reviews to get to know OwnBackup a little better. Founded in 2015, OwnBackup is backed by top-tier venture capital firms and has experienced 100% year-over-year growth, establishing early market dominance in a Salesforce ecosystem that includes over 150,000 customers. And while we’ve experienced tremendous growth providing backup and recovery solutions for Salesforce customers, we are now offering our world-class data protection solution across other clouds, like Microsoft Dynamics 365. At OwnBackup, our vision is to empower customers to own and protect their data on any cloud platform.

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What are Own Company Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
In-person revenue kickoff
Summer hours
President's club
Employee awards
Flexible work schedule
Diversity
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
OwnBackup's 401(k) savings plan matches 100% of an employee's contributions up to 4%.
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited PTO for all employees, globally
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
OwnBackup provides catered lunches Monday through Friday
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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