Service Delivery M&A Lead
The Service Delivery M&A Lead solves Integration initiatives with available technology including hardware, software, identity and access systems, and contracted vendors. The M&A Lead works on problems of diverse scope and complexity ranging from moderate to substantial.
The Merger & Acquisition Lead Solutions Architect translates the identity, endpoint and Service Desk needs of the business into actions for the respective Service Delivery teams. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision. Uses independent judgment requiring analysis of variable factors and determining the best course of action.
Key Responsibilities
The M&A Lead will provide technology guidance on aspects of email and network identities, data transfers, endpoints, onboarding/offboarding and Service Desk support with regards to Peloton’s integration efforts of acquired entities and separation efforts of divested entities. This position is a direct report to the Director of Technical Service Delivery, and will work closely with senior executives, corporate development teams, PMO, acquired company representatives, and internal cross-functional IT teams in the development and implementation of technology integration plans.
This role will work with the Service Delivery organization to define the integration path as it relates to technology migration and implementation of endpoints, user data, email and network identities and technical support. They will participate in planning, definition, and high-level design of the solution and exploration of solution alternatives for Integration activity, allocate responsibilities to subsystems, understand solution deployment, and communicate requirements for interactions with solution context. The M&A Lead will work with customers, stakeholders, and suppliers to establish high-level solution intent. They will operate within an economic framework when analyzing the impact of design decisions. They will define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.
IT Integration Planning and Execution
- Support and facilitate the IT endpoint, identity systems, Collaboration systems, and Service Desk assessment process.
- Develop an initial understanding of potential IT integration gaps, barriers, risks, and challenges concerning IT endpoint, identity systems, Collaboration systems, and Service Desk by collaborating with those respective teams.
- Develop integration plans (short, mid, and long-term) to support M&A objectives by collaborating with the respective Service Delivery teams.
- Drive day-to-day execution of the integration process, including mentoring cross-functional teams, attending weekly integration team meetings, and driving proactive issue resolution.
- Proactively identify and mitigate in-project or downstream risks by actively working with PMO, business and IT teams to identify solutions to solve business or technical issues that arise during execution.
- Manage effective communications to all stakeholders during the planning and execution phases.
- Support in the remediation of risks, gaps or issues identified during the vendor cybersecurity risk assessment that exceeds the risk tolerance of the company
IT Integration Process
- Contribute (share learnings, process modifications, etc.) towards enhancing Service Delivery integration best practices and integration playbooks designed to achieve the strategic and operational results of Peloton’s M&A efforts.
- Be a change agent by communicating and motivating key constituents from Peloton and the target company on the M&A intent and value.
IT Separation Planning and Execution
- Support and facilitate the IT endpoint, identity systems, Collaboration systems, and Service Desk assessment process.
- Develop an initial understanding of potential IT separation gaps, barriers, risks, and challenges concerning IT endpoint, identity systems, Collaboration systems, and Service Desk by collaborating with those respective teams.
- Develop separation plans (short, mid, and long-term) to support M&A objectives by collaborating with the respective Service Delivery teams.
- Drive day-to-day execution of the separation process, including mentoring cross-functional teams, attending weekly integration team meetings, and driving proactive issue resolution.
- Proactively identify and mitigate in-project or downstream risks by actively working with PMO, business and IT teams to identify solutions to solve business or technical issues that arise during execution.
- Manage effective communications to all stakeholders during the planning and execution phases.
- Support in the remediation of risks, gaps or issues identified during the vendor cybersecurity risk assessment that exceeds the risk tolerance of the company
IT Separation Process
- Contribute (share learnings, process modifications, etc.) towards enhancing Service Delivery separation best practices and divestiture playbooks designed to achieve the strategic and operational results of Peloton’s M&A efforts.
- Be a change agent by communicating and motivating key constituents from Peloton and the target company on the M&A intent and value.
Required Experience
- Knowledge of rapidly scaling technology/software business.
- Experience with endpoint management, identity management, and collaboration systems.
- Knowledge of Cloud , IT infrastructure and IT security.
- Knowledge of Data Center/Hosting/Distributed network environment.
- Experience in functional leadership roles.
- Deep experience with email/identity and data integration for M&As.
- Experience with moving large data sets across disparate cloud systems.
- Results oriented and process centric mindset, looking for opportunities to improve IT M&A processes based on learning (research) and implementation experiences.
- Knowledge of end-to-end corporate development activities (M&A, Divestiture, JV, Minority Investments, etc.)
- Demonstrated the ability to facilitate complex and time-sensitive decisions.
- Have an empathetic approach to acquisitions, recognizing the impact on associates and placing a premium on the associate sentiments and experience.
- Establishes trust and rapport by building effective, sustainable relationships while driving accountability for shared results.
Critical Skills
- Build trusted and effective relationships working with project managers to ensure they deliver on-time, on-budget, on benefit, and on-quality (and intervening to resolve issues as required).
- Builds relationships among different groups within and outside the department while serving as a liaison.
- Build collaborative relationships across delivery teams and technology partners.
- Contribute to the continuous improvement of project delivery processes and guidelines.
General Skills
- Communicate Effectively: Speak, listen, and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
- Creativity/Innovation: Develop new and unique ways to improve operations of the organization and to create new opportunities.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve the problem, and make decisions that enhance organizational effectiveness.
- Lead: Positively influence others to achieve results that are in the best interest of the organization.
- Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Plan: Determine strategies to move projects forward, set goals, create and implement action plans, and evaluate the process and results.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
ABOUT PELOTON:
Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, and streaming technology, we create digital fitness and wellness content and products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.
“Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce and inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice and inequity in our world, and to promote health and wellbeing for all, from the inside out.
Peloton is an equal opportunity employer and committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you would like to request any accommodations from application through to interview, please email: [email protected]
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