Shop Manager (NYC- BK)

| Greater NYC Area
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Overview

As a Shop Manager, you will own one of The Sill’s retail stores and be responsible for providing on brand customer service and managing a team of shopkeepers to maintain The Sill’s standards and maximize store revenue.

Location

This role will be located at The Sill's store in Brooklyn with occasional travel to other company locations.

Reporting

This role reports to the NY-based Manager of Retail Operations.

Areas of Responsibility

● Assist with new hire recruiting, hiring and training, and issue informal quarterly touch base reviews with all shopkeepers in partnership with the Manager of Retail Operations and the People team.
● Oversee all visual merchandising; switch up window displays and execute brand standard set by Manager of Retail Development.
● Oversee schedule and receipt of weekly inventory drops from The Sill’s distribution centers and 3rd party vendors, coordinating inventory requests and adjustments with our Shop Drop and Special Projects teams.
● Oversee all Cash deposits and reconciliation (ensuring proper change etc).
● Work closely with Procurement, Planning, and the Manager of Retail Operations to manage inventory, ensure transfer orders are accurate, note discrepancies, and provide feedback on the condition of plants received.
● Deliver feedback to Procurement on top selling items and customer requests.
● Coordinate and ensure execution of daily tasks by Shopkeepers.
● Ensure inventory accuracy.
● Own shop staff schedule (including workshop leads + assistants), adjusting as needed
● Oversee bi-weekly staff payroll submission
● Provide on point, brand standard customer service and train team to do the same
● Work with NY-based Marketing team and Manager of Retail Operations to build calendar of in-store workshops and events
● Assist with brand collaborations, off-hour events/workshops as needed; learn, lead and train educational customer workshops both on and offsite
● Own monthly reporting, compiling monthly metrics, sales goals and observations to suggest recommendations for future performance
● Troubleshoot and resolve Brick and Mortar maintenance issues in relation to plumbing, electric, trash and recycling pick up, as well as other facility matters
● Work with a sense of urgency, always seeking to improve shop cleanliness, visuals, and plant health
● Respond to all store-related Yelp and Google reviews; share feedback with retail management and rest of shop staff as appropriate

Key Traits & Qualifications

● Dedication to providing excellent, on-brand customer service
●3+ years of experience in a retail or hospitality setting; preferably at a customer-centric retailer or company
●Strong attention to detail; innate business acumen
●Has a passion for people development and a knack for motivation
●A team player that is comfortable providing feedback, innovating, and getting their hands dirty
●Experience working at a start-up or fast-growing company or retailer
●Proficiency with point of sale systems, inventory management, and sales reporting
●Comfortable with public speaking; ability to teach classes of 8-10 people
●Flexible schedule, weekends required
●Horticulture background preferred

Our Core Values

CUSTOMER HAPPINESS why we exist
● We place the quality of the customer experience at the core of all we do.
● We act in the service of our promise: Plants Make People Happy.

ALWAYS A STARTUP even when we get big
● We are excited to tackle big problems and change the world. We lead before we follow.
● We pride ourselves on achieving a lot with a little.
● We are optimistic, and have a can-do attitude.
● We are committed to the brand vision.

GROWTH just like our plants
● We are individually focused on learning and leveling up.
● We seek out feedback and expect radical candor.
● We take risks and we’re not afraid to invent, innovate, or flat out fail*.
● We are open minded and welcome diversity—of people and ideas.
● And when the time is right, we give away our legos.

* so long as we learn from the experience

TEAM BEFORE ME
● We are all responsible for The Sill’s success.
● We hold ourselves accountable. What we take on, we own until it is completed.
● We bring up issues quickly and professionally, and have tough conversations respectfully.
● We only get there together.

THE GOLD STANDARD
● We are rigorous in our work.
● We don’t accept inaccuracy or indecisiveness.
● We back up our actions with data, facts, and expertise.
● We communicate clearly and follow processes.
● We take time to understand the implications of our actions by thinking things through to the end.

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Location

The Sill's HQ is in NYC's Seaport District, an area that's easily accessible, with tons of delicious lunch spots, trendy bars, and restaurants.

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