Snap Inc.
Snap believes that reinventing the camera represents our greatest opportunity to improve the way people live.
New York, NY

SMB Operations Manager at Snap Inc.

| Greater NYC Area
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Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

We are looking for an SMB Operations Manager to join Snap Inc. Reporting to the Head of SMB Operations, this role will create a foundational team which will propel the SMB strategy and vision forward through operational excellence. Through defining, implementing and managing the SMB operational structures and processes, this role will be pivotal in contributing to the scale and growth of the SMB business unit. 

The ideal candidate will have a consistent track record as a leader, leading the analysis, design and implementation of workflows and processes across a range of functions. They have experience in Sales and CRM processes, vendor sales programs rollouts and execution. and scaling workflow opportunities. They are a strategic and analytical problem solver and skilled operator with the demonstrated ability to successfully deploy new structures and coordinate execution.

What you’ll do:

  • Develop and manage the ongoing processes that support scaling of the SMB business unit

  • Design and implement operating models that predictably deliver against SMB strategic goals 

  • Design and implement optimized workflows and processes to enable functional teams’ delivery on goals. Identify gaps and implement scalable solutions and/or test new initiatives 

  • Partner with cross-functional teams, including SMB Strategy and Program, Sales, Marketing, Sales Operations, Data Operations, Partnerships, Measurement, and Data Science to achieve business goals

  • Design and implement strategic global vendor strategy strategies, roadmap, workforce footprint and metrics 

  • Evaluate and analyze SMB business unit and operational metrics to drive process improvements and enhance operational efficiencies. 

  • Partner with Sales Ops in defining operational solutions development, including areas such as tooling improvements for sales & marketing, trainings, QA, and sales communications 

  • Execute complex and time-critical projects through strategic and prioritized approach for resolution. Use data to influence decisions. 

Knowledge, Skills & Abilities:

  • Rapidly scaling organizational design - process, tools, people, reporting

  • Process mapping, workflow design and optimization expertise

  • Experience with Inside Sales operations 

  • Experience with Ad Sales and potentially also ad sales and ad tech experience 

  • Experience or familiarity in working with Ad Tech, media or digital advertising industry 

  • High facility for data driven decision making 

  • Sales mindset with proven ability to design and implement scalable processes across the customer lifecycle 

  • Experience in managing multiple teams with a wide-range of functional skills 

  • Expertise with CRM packaged software supporting marketing, sales and service automation

  • Experience simplifying complexity and effectively communicating with business and technical executives, as well as external stakeholders

  • Strong understanding of the data inputs required to track sales funnels and how to translate data into usable insights for sales managers and to better inform the overall sales strategy.

  • Self-starter with strong collaboration skills and ability to multitask. Ability to adapt to changing priorities and is comfortable with ambiguity.

Minimum Qualifications:

  • BS/BA degree or equivalent years of experience

  • 5+ years experience in project management, B2B CRM, technology and/or management consulting

  • Proven track record launching and driving adoption for org-wide changes to operational processes

Preferred Qualifications:

  • Proven track record of operational excellence in a fast-paced and dynamic environment working with stakeholders across corporate functions

  • A detail-oriented individual with executive presence, business acumen, and the ability to influence and communicate within all levels of the organization

  • Demonstrated organizational, project management and execution skills with ability to own cross-functional projects.

  • Excellent problem-solving, structuring, analyzing, and strategy skills with ability to translate analysis into actionable plans.

  • Ability to communicate effectively as a change agent, influencing leadership, product, marketing, and team members to take new actions and shift the daily behaviors of a team

  • Experience or familiarity with delivering programs through outsourced vendor partners

  • Experience with Salesforce CRM 

  • Experience with Sales Processes and KPI Reporting

  • A team player who’s willing to get their hands dirty and help where needed

  • Passion for change, Snapchat, and creativity!

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

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Where we are

Snap NYC is in the heart of Times Square in the former New York Times office building!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • SendGridEmail

What are Snap Inc. Perks + Benefits

Snap Inc. Benefits Overview

Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.

Every Snap office has its own set of benefits built around its needs, but here’s a rundown of some of the programs you'll find in our NYC office.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute to a Medical FSA to pay for eligible medical expenses, or a Dependent Care FSA to pay for eligible daycare expenses, with pre-tax dollars.
Disability Insurance
Employees can take up to 16 weeks of short-term disability for 60% tax-free pay with benefits remaining active. Long-term disability is also available at 60% tax-free.
Dental Benefits
We provide free dental coverage for employees and eligible dependents. In addition, the plans have an orthodontia benefit. Annual in-network cleanings and exams are covered at no cost.
Vision Benefits
Snap provides a free vision plan for employees and eligible dependents. The plan includes a LASIK benefit and a $200 annual frame/contact lens allowance.
Health Insurance Benefits
We provide free PPO and HSA plans to employees and their dependents with the option to buy-up to an enhanced PPO plan with lower co-pays.
Life Insurance
We provide Basic Life and AD&D insurance at 2x salary at no cost.
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
Snap offers a retirement savings plan that allows you to save for your retirement on a pre-tax and/or post-tax basis.
401(K) Matching
Snap matches 100% up to 3% and 50% on your 4th and 5th contribution to both your pre-tax and/or Roth elective contributions and the match is immediately vested. We also offer the Mega Backdoor Roth.
Company Equity
Snap offers compensation packages that allow you to share in Snap's long-term success!
Child Care & Parental Leave Benefits
Child Care Benefits
Snap provides back-up child care at a subsidized rate for up to 80 hours per year.
Generous Parental Leave
Non-birthing parents receive up to 16 weeks of full pay and birthing parents receive up to 26 weeks of full pay.
Family Medical Leave
Snap provides up to 6 weeks of full pay as part of our Family Caregiver Program.
Adoption Assistance
Snap will reimburse up to $40k towards any adoption expenses and $80k towards surrogacy expenses you incur and you are eligible for up to 16 weeks of full pay to bond with your new child.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Employees are allotted four hours of paid time off to volunteer at charities that align with the company’s philanthropic pillars: youth, education, and arts.
Paid Holidays
Paid Sick Days
Snap provides 15 sick days per year if you're feeling under the weather.
Perks & Discounts
Casual Dress
Commuter Benefits
Our Commuter Benefit allows you to use tax-free funds to pay for parking and public transportation — such as train, subway, bus, ferry, trolley, or vanpool — as part of your daily commute to work.
Company Outings
There are various social events to choose from, ranging from cultural, health & fitness, personal development, volunteering, arts & crafts, and more.
Free Daily Meals
Employees get a Snap Meal Card with a daily stipend of $16. You can use the card at restaurants and on food delivery services!
Stocked Kitchen
All offices are stocked with free snacks, drinks, coffee, etc.
Recreational Clubs
Employees can participate in sports leagues through SnapFit. We also offer team fitness classes, hikes, races, and more.
Relocation Assistance
To help you get to your new city safe and sound, Snap assists with eligible candidates' relocations through final move flights, storage, package & delivery, corporate housing, moving cash, and more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Snap has a Learning & Development program that enables employees to continue honing their skills, and individual teams have budgets to send eligible employees to industry conferences, trainings, etc.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

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