SOC Analyst II: Legal Operations at DigitalOcean

| Greater NYC Area | Remote
Sorry, this job was removed at 7:02 a.m. (EST) on Wednesday, July 28, 2021
Find out who's hiring in NYC.
See all Operations jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Do you ever wonder what happens inside the cloud?

Headquartered in New York but based around the world, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging and interesting technology projects around, on a scale unmatched by most.

We want people who are passionate about making the internet a safer place for everyone.

We’re looking for inspired and motivated technical contributors to join the DigitalOcean team as Security Operations Analyst II.  In this role, you will be a key member of DigitalOcean’s security team, reporting to the Manager of Legal Operations inside a virtual SOC.  You will improve the security posture of DigitalOcean both reactively and proactively, as well as handling incidents and making the internet a safer place.  Security Operations Analysts must excel at identifying risks, building tactical and strategic mitigation plans, and eliminating bad actors inside the DigitalOcean platform.

What You’ll Be Doing:
  • Developing and owning processes that enforce DigitalOcean's Acceptable Use Policy, which includes incoming reports of copyright, trademark, privacy, data protection, child safety, and various government and regulatory compliance issues. 
  • Vetting legal claims, content disputes, and takedown requests by responding to reporters and helping good customers get back on the platform.
  • Handling customer investigations and triaging corporate alerts, in a customer-facing and transparent manner, to minimize the impact of bad actors on the internet.
  • Working with domestic and foreign governments to ensure court orders, subpoenas, and customer data requests are legally sufficient, have proper jurisdiction, and safeguard customer privacy.
  • Locating trends in content abuse, communicating with leadership to apprise the extent of issues, and advocating for appropriate product changes to prevent future occurrences.
  • Designing and executing department-wide projects that improve the efficiency and quality of work, while reducing legal risk for the company. 
  • Collaborating with our Legal team to establish guidelines and playbooks our operational, product, sales, and engineering teams can work off of. 
  • Acting as “point of contact” for incident management and customer escalations, as well as providing data support for critical issues.
  • Building strong relationships with the other technical teams across our engineering and infrastructure functions.
  • Establishing an understanding of DigitalOcean’s entire production environment, from applications to infrastructure, keeping up-to-date with material changes and future directions.
  • Coaching and mentoring other skilled security practitioners across application, information, and infrastructure security.
What We’ll Expect From You:
  • 3+ years of relevant work experience in Law Enforcement Response, Emergency Response, Compliance, Privacy, or Risk Management.
  • Excellent analytical, troubleshooting, and problem-solving skills.
  • Subject matter expertise in Law Enforcement Response or intellectual property law, with working knowledge of process, policies, courts, and customer impact.
  • Strong analytical skills to determine legal sufficiency, validate claims, spot malicious customer patterns, identify patent trolls, and help customers remove any offending content in an expeditious manner.
  • A forward looking perspective on problem solving, tackling each setback with a degree of creativity that uses previous internal/external approaches as a data point, not a rulebook.
  • The Intellectual Curiosity and Self-Motivation to perform complex tasks, remain optimistic and passionate about overcoming security obstacles at scale in both reactive and proactive situations. 
  • A high degree of curiosity and aptitude, with a clear passion for security and the desire to keep our employees, customers, and the internet safe.
  • Clear written and verbal communication skills to include; technical writing, presenting, coaching, mentoring.
  • Ability to provide and receive clear, direct, and honest feedback for continuous improvement.
  • Bonus
    • JD, Law Degree, or equivalent
    • Ability to code, script, or automate classes of problems rather than handling them manually (Python, Bash, Go, SQL)
    • Data analysis skills, including familiarity with relational databases, structured query languages, logging infrastructures, and data visualization tools (eg, looker, grafana)
    • Experience performing troubleshooting, investigations, alert triage, or incident response in a hands-on technical capacity
    • Understanding of software, systems, and networking; familiarity with distributed computing, virtualization, databases, operating systems, and cloud computing
    • Understanding of TCP/IP concepts, network application protocols, database structures, strong working knowledge of Unix/Linux environments
Why You’ll Like Working for DigitalOcean:
  • We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging ourselves to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship, LinkedIn Learning tracks, and other internal programs. We also provide all employees with reimbursement for relevant conferences, training, and education.
  • We care about your physical, financial and mental well-being. We offer competitive health, dental, and vision benefits for employees and their dependents, a monthly gym stipend to support your physical health, and a commute or internet allowance to make your trips to your office or your desk easier. We offer generous parental leave with transition time built-in upon return to work. We offer competitive compensation and a 401k plan with up to a 4% employer match. 
  • We support our remote employee experience. While we have great office spaces in NYC and Cambridge, we’re very distributed—we use a number of communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite, Shark Week, to get quality in-person time with the entire company at least once a year. We also allow employees to outfit their workstations to meet their needs—whether remote or in office
  • We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For all CO residents, please click here  

Department: Security #LI-Remote

Want to learn more about our Security team? Click here!

Want an inside look into life at DO? Click here to hear from our employees!

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • CLanguages
    • RLanguages
    • F#Languages
    • jQuery UILibraries
    • ReactLibraries
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ConsulDatabases
    • ZKDatabases
    • Google AnalyticsAnalytics
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • MailChimpEmail
    • MarketoLead Gen

Location

Easy to access for employees both in and outside of NYC, our HQ is located in the heart of trendy SoHo.

An Insider's view of DigitalOcean

What are some social events your company does?

We host an annual Shark Week where the entire company comes together for a week of learning, team time, opportunities to network cross-functionally, social activities, and more. We also host internal Hackathons (or Shark-a-hacks, as we call them) twice a year along with an annual Shark Day!

Olivia

Senior Manager, People Operations & Analytics

What projects are you most excited about?

I'm really excited about our Managed Databases and App Platform offerings. Getting started on a new project can be hard, let alone the overhead of setting up infrastructure. With our App Platform and Managed Databases, developers can focus their attention on writing code.

Greg

Engineer II

What makes someone successful on your team?

Success on my team is fueled by my team’s mutual respect and trust. My team has given me all of the necessary tools needed to get the job done and I am trusted to contribute to company projects that will transform the business. It is invaluable to be surrounded by a team that is just as committed to my success as I am!

Melonie

People Operations Associate

What is your vision for the company?

DO is in a unique position as the entry point to the internet for 500,000 customers today, and with the potential to reach many millions more over time. We have an incredible opportunity to help the world's developers and entrepreneurs test their ideas, build their business and realize their dreams.

Yancey

CEO

What unique initiatives do you have that encourage innovation?

DigitalOcean sources meetups, conferences, projects, non-profit organizations, student-run hackathons, and individual developers who create useful content. The ethos here is community driven, and based on love, so we go out of our way to support developers and entrepreneurs who are creating meaningful technologies and businesses.

Daniel

Senior Developer Relations Manager

What are DigitalOcean Perks + Benefits

DigitalOcean Benefits Overview

DigitalOcean benefits offerings vary by region. You can expect to enjoy things like:
- Full Health Coverage: Fully paid health benefits for all our employees.
- Commuter Benefits: Local employees receive a monthly metrocard or equivalent reimbursement for remotees
- 401k Plan: It's never too early to start saving. DigitalOcean matches up to 4% of every employee's salary
- Education Support: All employees receive reimbursement for conferences, training or education
- Fitness Reimbursement: Up to $100 per month to support your physical health
- Custom Workstations: Mac? PC? Linux? We’ll hook up your rig with your preferred equipment
- Free Meals In-Office Every Day: Food tastes better when you’re eating together
- Flexible Vacation Time: Take the time you need to live a balanced and fulfilling personal life
- Headphones: Up to $100 for headphones of your choosing
- Teambuilding & Social Events: Hackathons, Shark Week (our annual company retreat), team offsites, anniversary parties and more

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
DigitalOcean's team fitness initiatives include In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
DigitalOcean gives employees unlimited PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited days of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Our NYC office provides free catered breakfast and lunch Mondays through Fridays
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted once per week in the warmer months.
Relocation Assistance
Fitness Subsidies
DigitalOcean reimburses its employees up to $100 per month for fitness services and activities
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
DigitalOcean hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
Paid industry certifications
More Jobs at DigitalOcean89 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Content
Data + Analytics
new
Remote
Content
new
New York
Developer
new
New York
Developer
new
New York
Marketing
new
New York
Marketing
new
New York
Operations
new
New York
Developer
new
New York
Developer
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Developer
new
New York
Product
new
New York
Developer
new
New York
Design + UX
new
New York
Design + UX
new
New York
HR + Recruiting
new
New York
Developer
new
New York
HR + Recruiting
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Finance
new
New York
Product
new
New York
Project Mgmt
new
New York
Finance
new
New York
Developer
new
Remote
Project Mgmt
new
New York
Developer
new
New York
Developer
new
New York
Data + Analytics
new
New York
Developer
new
New York
Design + UX
new
New York
Project Mgmt
new
New York
Developer
new
New York
Marketing
new
New York
Operations
new
New York
Developer
new
New York
Project Mgmt
new
New York
Operations
new
New York
Finance
new
New York
Developer
new
Remote
Finance
new
New York
HR + Recruiting
new
New York
Developer
new
New York
HR + Recruiting
new
New York
Developer
new
New York
Developer
new
Remote
Developer
new
New York
Data + Analytics
new
New York
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView DigitalOcean's full profileSee more DigitalOcean jobs