DriveWealth is a financial technology firm pioneering embedded finance, fractional investing in US equities with a modern API-driven brokerage infrastructure. We’ve built patent-pending technology to fractionalize US equities and were the first to receive a license to do so in 2015. DriveWealth makes it as easy to buy Starbucks stock as it is to buy a Starbucks latte.

Our partners include banking and fin-tech disruptors, RIAs, and global brands who are building investing experiences in 153 countries. By empowering our partners with solutions to embed investing into new and existing digital experiences, they turn consumers into investors. Some of our partners are Revolut, Hatch, MoneyLion, Stake, and Avenue.

Your primary responsibility is to provide applications support for the DriveWealth platform - from internal broker-dealer teams using our management dashboard to external partners integrating with our REST APIs. We are seeking someone that has exceptional attention to detail and values simplicity over complexity, both in processes and communication.

Responsibilities:

• Further define and develop enhancements to existing support workflows using ticketing systems and tools.
• Become a key member of a strong Technical Support team, bridging the gap between internal product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of issues.
• Own technical customer escalations and ensure application stability, including monitoring of partner Slack channels, troubleshooting of issues, and assisting partners in remediation.
• Collect information and document bugs with Engineering for product issues that are impacting internal and external customers.

Requirements

Required Qualifications

• Experience with modern REST APIs and Java coding
• Experience with JIRA Service Desk and Confluence.
• Ability to work shift hours, nights and potentially weekends
• Ability to maintain composure under stressful conditions
• Thoughtful, patient, and direct communicator.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• 5+ years working in software engineering or technical product management at a software company
• Working knowledge of log management and analysis tools such as SumoLogic
• Knowledge of SQL and non-relational databases
• Knowledge of technical microservices architecture
• Knowledge of REST and JSON as well as POSTMAN for testing
• Experience with order/transaction, clearance and settlement processing platforms a plus
• Knowledge of Amazon Web Services (AWS) products
• Scripting experience with language such as Python is a plus

Benefits

• 401k plan
• Stock Options
• Insurance – Health, Dental, Vision, Life, Legal. HSA and FSA options.
• Flexible working hours
• Work from home
• Paid time off and holidays
• Reimbursement for continuing education and conferences
• Snacks and beverages available in the office
• Pet-friendly workplace

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

TO ALL AGENCIES: Please, no phone calls or emails to any employee of DriveWealth outside of the Talent organization. DriveWealth’s policy is to only accept resumes from agencies via Workable (ATS). Agencies must have a valid services agreement executed and must have been assigned by the Talent team to a specific requisition. Any resume submitted outside of this process will be deemed the sole property of DriveWealth. In the event a candidate submitted outside of this policy is hired, no fee or payment will be paid.