Special Orders Assistant
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Position Summary
The Special Orders Assistant will resolve top tier client requests made through the Stylist team. This role is responsible for pro-active collaboration with cross-functional partners, and vendors, to close out requests that drive sales for the TrunkShow and custom business.
What You’ll Do:
- Liaison effectively and expediently with all internal and external partners required to close special order requests and drive sales
- Facilitate all Special Order communications, operations, and processes at a luxury experience level.
- Partner with Stylists to understand and prioritize the Special Order business
- Manage the entire process for stylist requests, from inquiry through the sale
- Communicate with Merchant team and/or vendors for product information required
- Understand and follow-up on competitive pricing for merchandise requests
- Gather and execute all information for import sheets, product descriptions, and purchase orders for Stylist Requests
- Escalate Special Order issues to Senior Client Experience Manager and Merchandising as needed
- Partner with Marketing team to recap, filter, and analyze merchandise request, to determine where the volume exists—by vendor, Stylist, region, and customer tier categories
- Import stylist POs and assist in assortment creation
- Manage the education of new brands to the stylist team
- Schedule training and showroom clinics as needed
- Run weekly selling reports and TS results reports
Who You Are:
- Bachelor’s Degree preferably in fashion or merchandising
- Must be detailed oriented, organized, and able to multi-task
- Must be flexible and adaptable to ever-changing, fast-paced, and high-growth environment
- Pro-active and able to show initiative/ideas to constantly improve process
- Excellent verbal and written communication skills
- Analytical skills and reasoning ability
- Able to work within a team and with all cross-functional partners
- Proficient in Excel and Photoshop with an aptitude for learning new programs
- Willing to execute priorities with a sense of urgency, working nights and/or weekends at peak times
The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.
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