JPMorgan Chase
New York, NY
Hybrid

Sr. Application Support Engineer

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Job Description Application Support Lead (VP) with strong troubleshooting and automation skills on Cloud platform
We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by our data solution Services division.
This is a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.
On a day to day basis Application Support lead will be responsible for:• Functionally manage the global support team• Oversight and participate in resolution of all user and technology issues handled by the team.• The support and maintenance of the various Cloud and Linux based applications. • Prepare stability report for senior management• Lead production working committee to drive stability improvement agenda, JIRA prioritization• Monitor and troubleshoot the batch jobs • Implement and continuously enhance AWS/Cloud based monitoring • Coordination and execution of all software deployments into Production environments.• Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners• Liaising with application development and infrastructure teams targeting on-going development, production activity and release management• Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues• Pro-actively improving the quality of systems and service, and increase business value• Bringing SRE mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale• Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas.
Qualification:
Bachelor degree in Computer Science with 10+ years of Application Support experience.
Tech Skills:• Experience supporting AWS cloud based applications• Python/Shell Scripting• AWS - S3, EC2, Glue, Apache Spark, Snowflake, Argo Workflows, RDS• RDMS - Oracle or MS-SQL• Application Performance monitoring tools : Datadog/Splunk/AppDynamic/Dynatrace/Grafana• Schedulers - Glue/Bridge/Step/Control-M / Autosys• Monitoring - Geneos/ Datadog / CloudWatch
Soft Skills:• Techno-functional leadership experience• Strong written and verbal communication skills• Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.• Self-driven & proactive • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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