Sr. Client Solutions Analyst at Simon Data

| Greater NYC Area
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About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen!

The Role

The Senior Client Solutions Analyst (Sr. CSA) is a key member of the Simon Data’s Client Solutions Team, providing deep technical expertise, solutioning, and training to facilitate utilization of the Simon Data Platform. Sr. CSAs are responsible for a portfolio of accounts in partnership with Account Managers (AM), providing the first line of responsive support that clients can rely on for their day-to-day technical needs while building trusted relationships with end-users across the client’s organization. Sr. CSAs empower clients with the training and resources they need to build targeted audiences, unlock new data for marketing, and build dynamic content to power the next-generation of customer experiences!

Sr. CSAs are also key contributors to the Client Solutions team and wider Simon Data organization. Sr. CSAs use their deep technical knowledge and partnership with Product Managers to act as Subject Matter Experts (SMEs) that aid and empower their team in their work on specific platform areas. They also use this expertise to review and provide feedback on work executed by more junior team members. The seniors are seen as role models and mentors led by Simon’s Director of Client Support.

The Sr. CSA role is also a gateway to more advanced roles across the company. Sr. CSA's will be given the opportunity to lead quarterly business reviews and commercial discussions on a small portfolio of low-risk clients with the support of an Account Manager that will act as a coach and mentor while preparing for and reflecting on these key meetings. This commercial skillset paired with the deep technical expertise Sr. CSAs build will position them well to grow into more senior roles within the CS Team (e.g. Client Solutions Manager, Solutions Architecture) as well as laterally into other functions across Simon (e.g. Sales, Product, Business Operations) as their careers advance.

What You’ll Do
  • Support both mid-market and strategic accounts as a technical platform specialist and a tactical project manager
  • Jointly leads QBRs and commercial discussions, including renewals, for a small portfolio of accounts with the support of an Account Manager
  • Act as a Subject Matter Expert (SME) for several designated product areas and/or technical concepts in partnership the Product Team
  • Review the work of more junior Client Solutions Analysts while providing thoughtful feedback and sharing technical knowledge
  • Lead client technical office hours and project planning meetings via videoconference
  • Train end-users in the features and functionality of the platform
  • Interface directly with clients in Slack, email, and other relevant communication channels as the day-to-day end-user point of contact
  • Triage tactical client requests and raise to Account Managers and the Product Team where appropriate
  • Actively tackle problems by identifying bugs, user experience issues and missing or outdated documentation
  • Use SQL expertise to support clients in bringing new datasets into the platform, generate complex ad-hoc reports for clients, and troubleshoot technical issues
Qualifications
  • 2-4 years of professional, client-facing experience
  • Bachelor’s degree
  • Proficiency in SQL
  • Deep analytical skill set
  • Excellent verbal and written communication skills
  • High emotional intelligence
  • Strong business aptitude
  • Interest in digital marketing and technology
  • Desire to cultivate deep client relationships
  • Strong interpersonal and project management skills
  • Ability to thrive in a fast-paced environment
  • Programming language experience a plus
  • Thoughtful, curious, and a problem solver
  • Personable, collaborative, and a sense of humor

Visa sponsorship for this role is currently not available.

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • WordpressCMS
    • SendGridEmail
    • Simon DataEmail

Location

Our office is located along the East River in the heart of the South Street Seaport! We are a 5 minute walk from the Fulton Street subway hub.

An Insider's view of Simon Data

How do you collaborate with other teams in the company?

Collaboration with other teams is fundamental to my role at Simon. I work closely with our engineering and product team to build and maintain our product per my clients needs. This close collaboration across the organization has provided an excellent learning experience and continues to be one of the most rewarding aspects of my time at Simon.

Prashanth

Customer Success Manager

What is your vision for the company?

Customer relationships are more important than ever. At Simon, we want to help brands build those meaningful experiences and be the platform that supports a more human kind of marketing by leveraging data. There’s tremendous value waiting to be unlocked for brands and for customers who receive a more relevant experience from brands they love.

Jason

Co-Founder, CEO

What makes someone successful on your team?

On the engineering team, and at Simon in general, we really value individuals speaking up about what they think is best for our product and our company. Regardless of management or team structure, the best ideas at Simon come from people at every level contributing to our overall success.

Jessica

Data Engineer

What are Simon Data Perks + Benefits

Simon Data Benefits Overview

Awesome coworkers. Great healthcare benefits. Unlimited and untracked PTO. Offer bonus/incentive programs. Referral bonuses. Flexible work environment. Dog friendly office. Formal career development training and job advancement programs. Also, beer on tap? Cheers to that!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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