Sr. Dir. - Infrastructure Monitoring and Tools

| Greater NYC Area

ADP is hiring a Senior Director Infrastructure Monitoring and Tools

  • Do you enjoy exploring, identifying, and inspiring the future of the workplace and the lives of millions of people?
  • Are you a thought leader and the go-to person in your field of expertise?
  • Do you live and breathe problem-solving, innovation, and collaboration?

 

Well, then you might be just the person we're looking for. #HelloWork

 

First things first: At ADP, we believe people make great companies, not the other way around. Our people make all the difference in cultivating a down-to-earth culture where ideas are welcomed and innovation is encouraged. The result? We're changing the world of work with our HR solutions that help companies of all sizes focus less on work and more on success.

 

Reporting to the Global Head of Infrastructure, The Sr Director, Infrastructure Monitoring and Tools is responsible for all Monitoring services and providing common tools across the enterprise including Architecture, Engineering and Operations.

 

Additional Responsibilities

 

  • Accountable for establishing, executing and maintaining the Monitoring and Tools Services vision and strategy and to ensure full observability via end to end monitoring from Customer / Product through Infrastructure
  • Responsible for providing critical technology leadership in the Monitoring and Tools services space specifically to drive the adoption of Monitoring as a Service and Tools as a Service in support of our Hybrid Cloud vision
  • Responsible for driving Infrastructure as a Service vision defining and documenting the minimum standards for as a Service including the various components and attributes that make up a service, SLAs, KPIs, monitoring standards, etc.
  • Responsible for delivering a highly available architecture ensuring services can be consumed as self-service via API/portal by various Product / upstream Infrastructure teams
  • Responsible for delivering high availability via multi-zonal and multi-regional strategy for private cloud ensuring the Monitoring and Tools services are always available
  • Responsible for Lifecycle management across all Monitoring and Tools assets ensuring the hardware, software, firmware is always compliant and fully supported
  • Responsible to ensure all critical and relevant services are monitored and alerted and to the extent possible configured for auto-remediation driven by Event Driven Actions
  • Responsible to ensure all assets are in ITAM/CMDB with a high degree of accuracy and with relevant hardware, software and firmware information as well all upstream / downstream connections and dependencies
  • Responsible for capacity and performance management ensuring adequate capacity to support the infrastructure while maintaining high availability
  • Drive a culture of automation across all request fulfilment and drive toward zero change induced incidents in this space
  • Lead a culture of ensuring urgency around identification of root causes and implementation of after actions to ensure prevention of future outages
  • This role is expected to have strong experience in Cloud technologies and Monitoring as a Service
  • Lead culture and talent transformation to a software driven cloud operation
  • Drive product culture in infrastructure roadmap. Enhance the decision process with focus on ROI analysis and OKR tracking
  • Requires strong leadership influence, executive level presence, ability to lead change, business/finance acumen, and demonstrated ability to lead multi-million-dollar initiatives as well as strong governance, organized methodology and execution.
  • Responsible for planning and managing the budget for Monitoring and Tools Services
  • Must be able to respond to and address gaps related to internal, security and compliance audits
  • Organizes teams for the ongoing evaluation, testing of emerging technologies that apply to Infrastructure Services for global operations and identified the need and initiatives recommendations for new and enhanced Infrastructure technologies, services or resources
  • Create and distributes regular executive level communications and key milestone achievements on related projects
  • Identifies, recommends and compiles required metrics in support of budgeting and investment requirements for related initiatives.

 

EDUCATION and/or EXPERIENCE:

  • BS in Information Technology, Engineering, Computer Science or Mathematics preferred.
  • 10+ years' experience in managing a global team. Experience working with several lines of business (operations, service, implementation, etc.) is ideal. Demonstrated ability to lead multi-million dollar initiatives from inception to implementation.
  • Must be able to work well under pressure and have a strong understanding of the existing technology landscape along with new and emerging technologies, as well as, Business Process improvements and Change Management.
  • Must possess excellent executive level communication, presentation and negotiation skills and recognized organizational savvy. Superb organizational and time management skills for managing multiple, diverse and conflicting activities and senior leaders as required.
  • Must be able to interface with and influence key internal stakeholders, as well as interact effectively with C-level client contacts and third party vendor executives
  • Proven ability to drive decisions and actions among diverse groups to achieve goals.
  • Strong quantitative, analytical, benchmarking and statistical skills
  • Experience leadership capable of building a strong cross business unit team that can achieve the highest standards of performance.

 

 

Attitude

  • Considers themselves a technologist or engineer first, and seeks to champion development creativity.
  • Empathy for customer needs and business unit associates to drive overall customer success.
  • Able to make the hard calls on personnel assignments. Not afraid to take bold moves.
  • Understands the criticality of quality and continual operations (24x7x365).
  • Can operate in distributed/large company (1000+ engineers working in software/SaaS).

 

Just some of the reasons why you'll love working here:

  • You can be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
  • You can bring your passion and fun. Corporate culture woven from highly diverse perspectives and insights.
  • You can balance work and personal time. Resources and flexibility to more easily integrate your work and your life.
  • You can continue learning and growing. Ongoing training and development opportunities for even the most insatiable learner.
  • We pay you to pay it forward. Company paid time off for volunteering for causes you care about.

 

Does this sound like you? Then, what are you waiting for? Apply now!

 

Powerful Technology + Real People = Awesome Results. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by DiversityInc® as one of the "Top 50 Companies for Diversity," ADP powers the working world with hire-to-retire solutions. Whether it's a small business on Main Street or a global enterprise, ADP's leading solutions and expert guidance help over 740,000 clients around the globe reduce costs, stay compliant, and unlock their people's potential. Less paperwork. More teamwork.

 

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

 

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • JIRAManagement

Location

Our office is a converted loft space in Chelsea steps away from shopping, galleries, coffee, and great food (that is, if you want to skip free lunch).

An Insider's view of Lifion by ADP

What are some social events your company does?

There are lots of events constantly going on at Lifion! From meetups to tech talks to our weekly Thursday happy hours, there's a good mix of work and play. We also do outings: in my one year of working here we’ve done laser tag, Barcade, happy hour on a boat, the vessel, a picnic in central park, escape the room, VR world, and more.

Kelsey

Application Developer

What's the biggest problem your team is solving?

The People Ops Team is in full swing for FY19 Performance Reviews. It's an exciting time for the business, but requires a lot of backend work & support for our associates. We're drafting communications and timelines for management & associates, and creating the right process to gather ratings and self-assessments for a great associate experience.

Quinton

Director, People Operations

How has your career grown since starting at the company?

I have been able to work with many different teams since I started here and have grown tremendously. I have worked with new product teams, Reliability teams and now work with Security and Compliance teams. This experience has enriched my technical and product knowledge, and I get to be part of the teams which are solving complex business problems.

Gargi

Technical Program Manager

How do you empower your team to be more creative?

Creativity is best fueled by collaboration, and has two simple ingredients: First, you hire passionate & talented people, people who care about users and who want to solve meaningful complex problems. Then, you support a culture of openness, with every designer constantly sharing their best ideas across the whole org. That's how creativity thrives!

Chris

Head of UX

What makes someone successful on your team?

Success on our team is enjoying ownership over our work while staying open to suggestions. We have an open-door policy to share knowledge with one another, strengthening us individually and as a team. We check our egos at the door and are lucky enough to be surrounded by people who feel like family more than coworkers.

Sam

Software Engineer

What are Lifion by ADP Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
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