Sr. Manager, Customer Engagement Programs

| Greater NYC Area | Remote
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The Global Collibra Success organization is dedicated to helping our customers realize value from their investment with Collibra, working in concert with our partners across Collibra and the Customer Success Organization (CSO).  The Customer Engagement Program role is focused on one of the most strategic initiatives for the Global Success Organization. This role leads ideation and delivery of strategic customer success led engagements focused on driving immediate adoption and value of Collibra solutions. This individual will create the Collibra success framework aligned to the Collibra Customer Journey that will drive an outcomes focused approach to solving customer's business and technical goals by leveraging Collibra’s solutions. 

The ideal candidate has a track record of building and implementing customer programs that have been proven to be successful.  They will be responsible for creating the vision and framework to help CSMs guide customers through their Collibra Journey and to identify points of friction that impact ability for customers to adopt and grow with Collibra. This individual will actively partner with internal and external customers to understand their stated and unstated objectives; is highly strategic and laser-focused on shaping pragmatic solutions that drive tangible impact for the customers; and is highly collaborative, quick to build trust with stakeholders and peers, and able to align with relevant initiatives across the Collibra.

By Joining Collibra’s Customer Success Programs team you will 

  • Focus on building a foundation of adoption engagement programs for Collibra’s customers
  • Design outcome focused success framework aligned to Collibra’s Customer Success offerings designed to drive adoption and expansion 
  • Develop an internal Sales Alignment strategy that Customer Success Managers / Customer Account Directors leverage to drive results with their respective GTM team.  
Sr. Manager, Digital Customer Success Programs at Collibra will be responsible for: 
  • Cultivating the Collibra Customer Success Journey with clear objective and outcomes to accelerate adoption and customer value
  • Partner with sales, services, customer success managers and support to establish a shared vision and strategy for a customer success experience by continuously optimizing the process, enabling internal stakeholders and growing engagement 
  • Define the framework and measurement of success for proactive customer engagements that lead to positive outcome tied to customer’s business and technical goals and objectives [Success Planning, Successful Implementation, Training, Customer Community, Value Realization] 
  • Collaborate with data teams for controlled experimentation, and advanced analysis, and drive data driven decision-making in collaboration with key partner teams to elevate the customer experience, and making it easy for our customers to achieve value
You Have:
  • Deep experience in customer lifecycle and positioning importance of Customer Success in helping customers to drive digital transformation journey with Collibra 
  • Results-oriented with a history of overseeing multiple complex projects simultaneously
  • Demonstrated success in building trust and working effectively with cross-functional teams; specifically building strong partnerships with technical teams to deliver an impactful customer experiences to customers
  • Data-driven and demonstrated leadership in using data and AI to drive recommend relevant digital and strategic engagements 
  • Exceptional interpersonal, communications, and presentation skills with the ability to foster honest dialog with peers and senior executives
You Are:
  • Excited to create and deliver an end to end customer success engagement program 
  • Passionate about the customer success journey 
  • Natural problem solver ready to dive into difficult situations
  • Familiar with the importance of data governance and the value it brings to an organization 
  • Operational minded with ability to manage large scale projects 
Measuring Success:

Reporting to Collibra’s VP of Customer Success Programs, measures of success are:

  • Within your first month, you will define the Customer Success Journey
  • Within your third month, you will create and socialize an initial draft of the customer success framework 
  • Within your sixth month, you will partner with enablement, field ops, and marketing to deliver a compelling Customer Success experience with highly sought after engagement programs focused on retention and expansion
Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

  • {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
  • {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
  • {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
  • {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
  • {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
  • {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.


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Technology we use

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Location

FiDi’s rich history is the perfect backdrop to keep us humble without stifling the innovation that our new office inspires. And commuting is a breeze!

An Insider's view of Collibra

What’s the vibe like in the office?

There are a lot of options for when I want to be “distracted” from my work. The office has an amazing mix of personalities that blend together very well. It’s great to have exposure to the individuals who started this company, as well as the rest of the c-suite employees. The office is collaborative so it feels like your opinion actually matters.

Akil

Sales Development Representative

How do you collaborate with other teams in the company?

Cross-team collaboration within Collibra is integral to my position. As an FP&A Analyst, I act as a financial advisor to co-workers across different teams to ensure business decisions and their corresponding impacts help achieve not just Collibra’s business goals, but Collibra’s financial goals as well.

Billy

FP&A Analyst

How has your career grown since starting at the company?

Back in the summer of 2016, I started working at Collibra as an SDR. Fast-forward just two years, and not only have I had the opportunity to create a new account executive role, but I'm now the global sales leader for that team! Collibra is growing fast and there are loads of exciting opportunities available to those who want to work for it.

Jonelle

Manager, Junior Account Executives

What makes someone successful on your team?

The customer advisory management team looks for people who are determined to drive value for our customers. They’re people who build strong relationships, identify challenges, and love to find solutions. It’s why our customers love us!

Alexis

Manager, Customer Advisory Management

What are Collibra Perks + Benefits

Collibra Benefits Overview

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide bi-monthly lunch following our all-hands meetings.
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
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