BCG Digital Ventures is an ever-growing global team of entrepreneurs, designers, engineers, product experts and investors. We invent, build and launch startups with the world’s most influential companies. The business ventures we create build strategic advantages for the most important global companies enabling them to own the next horizon of innovation.

We are getting ready to launch and scale a new, stealth venture within a leading skin care and aesthetics company that will transform the medical aesthetics market and beauty space. With funding in place, this venture is well positioned to disrupt the multi-billion dollar US beauty services market, infusing technology and personalization into an industry primed for innovation.

We are looking for an exceptional consumer experience associate who will own the consumer interaction for this venture. The ideal candidate is enthusiastic, thoughtful, and passionate about creating a memorable consumer experience and building strong relationships with our consumers. Are you passionate about the consumer experience? As a Consumer Experience Associate you will provide premium, personal service, across a variety of communication platforms. You and your fellow team-members will be responsible for ensuring that our consumers receive the best possible service and experience.

Responsibilities:

• Engage consumers in a meaningful way leveraging our digital platform in a manner consistent with the company's mission, brand and reputation
• Deliver amazing customer support through text, live chat, and email
• Ensure all consumer needs are met, including answering their questions, connecting them with beauty service providers, and resolving any issues
• Regularly communicate with consumers to ensure expectations are met
• Stay actively informed about the beauty and aesthetic services associated with the venture

Skills and Experience

• A passion for the consumer and their experience
• Demonstrated consumer focus
• Bachelor’s Degree or equivalent in experience and education
• 2+ years of experience working in customer service involving a high degree of customer interface, experience within the beauty or aesthetic markets preferred
• Experience working within a regulated industry preferred
• Excellent communication (written & oral) and interpersonal skills
• Proven success at sales and/or customer service over text, chat, phone, or email, involving a significant operations component
• Ability to multi-task and manage multiple, different work streams and tools
• Ability to work independently with limited supervision
• Ability to work with demanding consumers
• Willingness to work hard and have fun
• Ability to type in excess of 45 WPM with 95% accuracy
• Demonstrated patience, empathy, and balanced decision-making skills

To learn more, visit us at BCGDV.com. Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.