Strategic Customer Success Manager at Newsela
As a Strategic Customer Success Manager you will be a member of Newsela’s Customer Success Team. You will work with a dedicated subset of top tier clients to guide them through each step of their customer journey. By leveraging your industry expertise combined with regional/account knowledge, you will develop a strategic plan for each account that leads to a personalized customer experience. By becoming a trusted advisor to your clients, they will renew, expand and become true Newsela partners.
Why You’ll Love This Role:
You will love this role for the opportunity to build relationships with district leaders as they conquer the ever changing ed-tech industry. Through these relationships, you’ll be setting up districts to unlock the written word and help Newsela’s mission come to life.
Why We’ll Love You:
You actively listen to your clients in order to advocate for them internally, anticipate their needs, and help their Newsela goals continue to grow and expand. You exemplify what it means to be a strategic partner.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.