Strategic Operations Lead

| Greater NYC Area | Hybrid
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About Stellar Health:

Historically, US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures, rather than the quality of health outcomes. 

At Stellar Health, we help primary care providers put patient health first. Our platform - a mix of technology, people, and analytics - supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App, our web-based, point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete, and Payors save money in reduced healthcare costs along the way.  

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic, Point72, & Primary Venture Partners)​​ with an established product & proven operating model. We’ve shown that we make a real difference for physician practices and their patients. Our product began 2022 supporting over 500k patient lives; we’re currently at 750k and are fast tracking towards our milestone goal of 1M by EOY.  We’re actively hiring and scaling our business to support Stellar’s continued growth and impact on our healthcare system. It's an exciting time to join the team!

We are growing our Operations Team!

Stellar’s Operations Team is responsible for driving strategy and success across our customers; working directly with sales, customer success, and product to ensure we are effectively deploying the Stellar App to drive outcomes. We are looking for a seasoned Strategic Operations Lead, who will own and drive performance impact for our larger customers.

What you’ll do:

  • Manage large-scale Customer rollouts, on the order of 100s of providers at a time, driving towards early adoption and success of users of the Stellar App
  • Develop the vision for success, including identification of market-specific performance indicators, and deeply understand the supporting data 
  • Run performance-oriented Steering Committees to govern rollouts and engage key Client stakeholders
  • Develop a feedback loop and collaborate with Stellar's Product and Engineering Teams to better understand users and incorporate learnings from the field

Who you are:

  • You have at least 3-5 years of previous work experience in healthcare operations and strategy (e.g., management consulting, a healthcare provider, insurance company, healthtech)
  • You are experienced in leading project management, analysis and decision-making under uncertainty
  • You have a Customer-service orientation and a genuine desire to drive successful outcomes with healthcare providers
  • You are an exceptional communicator, and are able to crisply articulate problems and solutions even when operating under uncertainty (e.g., managing complicated problems of a technical nature as a non-technological operator)
  • You have the ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team

Who will love this job:

  • You get things done and you love working in a dynamic environment; we move quickly and we need a teammate who will too.
  • You are highly analytical, you can articulate unstructured problems effectively and push consistently toward an answer under uncertainty. 
  • You understand, appreciate and enjoy the responsibility and accountability that comes with being assigned high-level ownership over projects and their success.

Pay:

The salary range for this role is $120,000 - $140,000 and will be eligible for an annual performance based bonus. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role.  As such, new hires typically start at the lower end of the range.  Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.

Stellar reserves the right to change our compensation bands at any time.

Perks & Benefits:

Stellar offers a carefully curated selection of wellness benefits and perks to our employees:

  • Medical, Dental and Vision Benefits
  • Unlimited PTO (and ask our recruiting team about the ways we make sure employees are actually taking PTO)
  • Universal Paid Family Leave, with up to 21 weeks of fully paid leave available to new parents and caregivers
  • Company sponsored One Medical memberships and Citibike memberships
  • Medical Travel Benefits 
  • A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
  • A 401k matching program
  • Career development opportunities like Manager Training, coaching, and an internal mobility program
  • A broad calendar of company sponsored social events that for our in-office and remote employees

Note on COVID response: 

In order to protect our wellbeing and safety, and to reduce the likelihood of impacts to our workforce, we currently require all employees, regardless of location, to be fully vaccinated against COVID-19.

If you would like to learn more about our COVID vaccine policy, as well as our response measures and hybrid work policies, please mention this when you speak with a Stellar Recruiter.

Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.  

We believe that diverse teams -and the different identities, cultures, and life experiences our team members bring to the table- enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • DjangoFrameworks
    • PostgreSQLDatabases
    • PhotoshopDesign
    • AsanaManagement
    • BasecampManagement
    • WordpressCMS
    • InsightlyCRM
    • MailChimpEmail
    • SlackCollaboration
    • Webex MeetingsCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

We're located right next to Union Square - a great location for anyone commuting into our office.

An Insider's view of Stellar Health

What are some things you learned at the company?

I've learned so much about startups! When I joined, we were much smaller. Every level-up has brought new challenges and exciting problems. Witnessing all the growth and change has been an incredible learning experience.

Diane

Software Engineer II

What are Stellar Health Perks + Benefits

Culture
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
We offer Sustainable Hours, Unlimited PTO, and a Hybrid + Remote-Friendly working environment
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
We have partnered with Ethena to provide regular, recurring anti-harassment and unconscious bias training.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Stellar Employees are reimbursed up to $75 per month through our Joon benefit towards expenses in the following categories: Health & Wellness, Work From Home, Family Care, Pet Care, ETC.
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
We have run BLM and AAPI donation drives, with Stellar matching 100% of employee contributions.
Child Care & Parental Leave Benefits
Childcare benefits
We have partnered with Vivvi to provide inhome and remote learning opportunities for employees with children.
Generous parental leave
Stellar offers Family Leave at a recommended minimum of 12 weeks (3 months) and up to a maximum of 21 weeks (five months), as applicable, for parents and caregivers.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited PTO!
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Stellar Health offers a free Citibike membership to employees who want to commute to the office by two wheels.
Company-sponsored outings
We are committed to having fun as a team on a regular basis! Company & Team retreats, Holiday Parties, Game nights, happy hours, and team picnics!
Free daily meals
If you come into our office, you can expect lunch and snacks to be provided.
Free snacks and drinks
Some meals provided
We frequently set up Dinners and Seamless credits for employee led events.
Company-sponsored happy hours
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
We have a Home Office Reimbursement program for Hybrid and Remote Employees!
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program

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