Uber Eats is revolutionizing instant delivery and making dining effortless: from eating locally every night, to ordering groceries during a global pandemic, to delivering a bottle of wine to a special someone. The options are endless. Working at Eats means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities.The Merchant Operations team is tasked with scaling the most impactful projects for Merchants across US and Canada. The team's unique focus on the entire region allows us to dream big and drive outsized change in all our work. We are creative problem solvers focused on long term projects and innovative processes in the areas of marketplace dynamics, automation, sales operations, and strategic initiatives.Within Merchant Operations, our Account Management Operations team focuses on empowering every Account Manager to manage and grow their book of business by providing self-serve tooling, data and strategies that allow them to focus on the right things and multiply value within the Account Manager Merchant relationship. By joining this team, you will have the unique opportunity to directly shape the present and the future of the Account Management Strategy for Uber Eats US&C.
What you'll do

• Scale best practices across the US&C region and bring to the table new ideas and methodologies to prioritize the work of our Account Management force, both in their day-to-day, as well as with an outlook for the medium and long term by coming up with models and principles that will allow AMs to focus on what matters the most.
• Understand the entire end-to-end Account Management process, introducing toolkits and frameworks to manage their Book of Business at scale while implementing and streamlining processes like the Seller-to-Account Manager handover one, with the ultimate objective of increasing Account Managers impact and productivity.
• Bring the voices of both the Enterprise and SMB Account Management team into our central Strategic Ops team and other organizations, offering insight on how to optimize our account management workflow.
• Collaborate and closely partner with Sales Operations, Territory Operations, Merchant Operations, Strategy & Planning, Community Operations, Finance, Business Systems, Product, Legal/Compliance to ensure the success of each initiative.

Basic Qualifications

• Strategic Ops Manager- 2-4 years of experience working in a similar role (Commercial Operations, Business Operations, AM Management, Consulting or Program Management), driving decisions and processes across different internal groups, with emphasis on process standardization using strong documentation and diagramming skills
• An ability to build deep cross-functional relationships across a broad organization, foster a warm and collaborative work environment, and understand problems from diverse perspectives
• Exemplary problem solving experience and best practice application
• Ability to thrive in a fast-paced and ambiguous environment
• Excellent organization, time management and prioritization skills; proven ability to balance multiple critical tasks and consistently delivering against hard deadlines
• Exceptional Excel and data management skills

Preferred Qualifications

• Master degree in related field
• Experience with Salesforce.com (SFDC)
• Experience with Sales GTM - acquisition, account management, and support processes, systems (e.g., CRM, reporting), and datasets
• SQL is a plus

Competencies

• Executional Excellence
• Stakeholder Management
• Problem Solving
• Planning & Organization

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
For New York, NY-based roles: The base salary range for this role is $98,000 per year - $109,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.