Strategic Operations Manager at Betterment

| Greater NYC Area
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Thank you for your interest in joining the team at Betterment! We are all finding ourselves in an uncertain environment given the ongoing developments with Coronavirus (COVID-19). As you know, Betterment’s mission is to empower people to make the most of their money so they can live better, and we maintain that steadfast commitment regardless of market conditions.

We are hiring slowly but thoughtfully at this time. We will be reviewing all applications for each open role on a weekly basis through June, 2020. Given this shift in hiring pace, you may not hear back from us for a few weeks. If your application seems like a good fit for this position, we will contact you in order to schedule a phone interview.

About the right team member:

Strategic Operations is a new and growing function at Betterment, driving cross-functional connectivity and owning mission-critical initiatives across the business. Reporting to the Director of Strategic Operations, you will have a 360-degree view of the company, working with Finance, Operations, Marketing, Product, and Analytics to drive the business forward. No day will look the same. You will balance core business operations (supporting strategic planning, board reporting, product roadmapping) with one or more strategic initiatives at a given time. You may be asked to stand up a new business line, lean in as a right hand to our General Managers, or create and own new operational processes. Better yet, you’ll tell us where you see gaps, and proactively move to improve. You’ll become the operational glue connecting the broader organization, and with a hand in every function, you’ll have your pick of opportunities to further grow as a business leader.

We’re looking for an experienced cross-functional leader, comfortable executing in ambiguous situations, and able to quickly come up to speed to work autonomously across a fast-moving organization. Horsepower is critical, but passion for our mission, and a willingness to be flexible in helping us accomplish it, is a must. 

At Betterment you will get to:
  • Own cross-functional and highly visible strategic initiatives – you may work on business cases, research new products, or operationalize a line of business
  • Become the connective tissue across the organization. You will be exposed to macro conversations at the highest levels as well as tactical work our squads are driving. You will communicate up, down, and across the organization to ensure we’re all moving in the same direction
  • Become a core member of the Strategic Planning team, driving Annual and Quarterly planning and quarterly Board Reporting with the VPs of Strategy and Finance
  • Work closely with our General Managers, leaning in as a right hand and partner to support operational strategy and execution across their priorities
  • Lead business operations including product roadmapping and monthly reporting
  • Frequently communicate with business and product leadership and translate high level conversations into action
You will be effective if you have:
  • 5-8 years in consulting, banking, operations or product management experience
  • History of working directly with C-suite and VP-level executives
  • Self-starter with a track record of seamless execution of complex projects with minimal guidance
  • Experience structuring, owning and leading large-scale initiatives in a fast-growing, amorphous environment
  • Excellent story-telling skills and the written / verbal / PowerPoint chops to back it up
  • Strong analytical prowess, including a history of financial analysis or modeling
  • Extraordinary relationship building skills and a demonstrated ability to influence and direct others, often without direct reporting authority
  • Humility, a team-oriented mindset, and a willingness to roll up your sleeves and dig into the tactical alongside the strategic 
  • A comfort with ambiguity and fast-pace environments
Bonus points if you have:
  • Worked in a regulated industry and/or growth-stage company
  • Experience in a BizOps or similar function
  • Knowledge of SQL
About Betterment

Betterment is the largest independent online financial advisor with more than $22 billion in assets under management. The service is designed to help increase customers’ long-term returns and lower taxes for retirement planning, building wealth, and other financial goals. Betterment takes advanced investment strategies and uses technology to deliver them to more than 480,000 customers across its three business lines: direct-to-consumer, Betterment for Advisors, and Betterment for Business. Learn more.

Come join us!

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law. 

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We're centrally located in Manhattan right next to Madison Square Park. Enjoy all the great eats and a nice stroll around the park.

What are Betterment Perks + Benefits

Volunteer in Local Community
Friends Outside of Work
Eat Lunch Together
Intracompany Committees
Open Door Policy
Team-Based Strategic Planning
Group Brainstorming Sessions
Pair Programming
Open Office Floor Plan
Dedicated Diversity/Inclusion Staff
Unconscious Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team Workouts
Betterment offers onsite yoga and bootcamps once a week for employees. We also have various team activities (e.g. soccer) that folks get together and play.
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Company-Sponsored Family Events
We host an annual summer trip for the entire company and bring in everyone from all our locations to hang out and play fun games (if you want).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Eligible employees get 31 days of paid sabbatical after their first 6 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide lunch three times a week on Monday, Wednesday and Friday. Lunch is curated by our in-house chef to be both seasonal and take note of dietary restrictions.
Happy Hours
Happy hours are hosted Once per week.
Pet Friendly
Fitness Subsidies
Betterment reimburses employees up to $900/year for fitness services.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Cross Functional Training Encouraged
Promote from Within
Mentorship Program
Continuing Education Stipend
Time Allotted for Learning
Online Course Subscriptions Available
Customized Development Tracks
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