Strategy and Operations Lead - NewCo

| Greater NYC Area
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About Thirty Madison 

Thirty Madison is building the premier healthcare company for people with chronic health issues. Through our novel approach to care delivery, powered by our proprietary platform and brands built around specific chronic conditions, we combine the best of specialist-level healthcare with the convenience of telemedicine.

In just three years, we’ve built four brands on top of our platform: Keeps (for men’s hair loss), Cove (for migraine), Evens (for GI conditions), and our newest brand, Picnic (for allergies). We’re growing rapidly, recently raised a $140m Series C, and are backed by some of the best healthcare and consumer investors, including HealthQuest Capital, Mousse Partners, Bracket Capital, Polaris Partners, Johnson & Johnson, Maveron, Northzone, among others.

This year, we are honored to be included on Built In's 2021 list of Best Places To Work in New York City and Best Midsize Companies To Work For. This recognition is a true testament to our hardworking team and company culture. As we continue to grow, we pride ourselves on finding passionate individuals who truly embody our core values and mission each and every day.

About the role

Are you versatile and unafraid of new challenges? 

NewCo is focused on treating a well-known and prevalent chronic condition that impacts millions of Americans, and we are building the launch team now. This is an exciting opportunity to join a well-funded pre-launch business and take it through launch, early product / market fit, and beyond.

In this role, you will partner across Thirty Madison to own and advance critical projects on the NewCo. roadmap. , from medical operations to marketing to product to supply chain, to own and advance critical projects on the NewCo. roadmap. You will lead the conception, development and spearhead special projects. In addition, you will run our annual and quarterly planning processes.

The ideal candidate is strategic, able to quickly identify the core drivers of our business and to suggest opportunities to optimize the business model, but also an expert tactical executor who can deliver results leading complex, cross-functional initiatives. You should be analytical, resourceful, organized, and results-oriented. We look for teammates who are curious, kind, and proactive and will challenge us at every turn. This role will provide a unique opportunity for someone to develop operational skills vital to building an innovative, world-class business within the healthcare space.

You will be part of NewCo’s leadership team and work closely with all functional leads (Product, Marketing, Operations). 

This role reports directly to our General Manager, NewCo. 

You’re the right person for this role if you are:

  • Operationally-minded but strategic — you can get in the details but also see the big picture
  • Able to point to numerous examples in your career where you scoped and executed on complex cross-functional projects - from studying the core issues, to surveying the landscape, analyzing data and accounting for key inputs, proposing creative solutions, creating buy-in, and ultimately executing on the path forward     
  • Ruthlessly analytical, with strong quantitative skills, an ability to wrangle, digest, and glean impactful insights from data, yet able to recognize the limits of data and unafraid to use your judgement and trust your instincts
  • Driven by ownership - You thrive when you can own your work end to end and are unafraid to take on new challenges 
  • Naturally organized. You are able to effectively manage multiple work streams that span functions and stakeholders. You prioritize and re-prioritize regularly, based on a clear set of criteria. 
  • A force to be reckoned with, using resourcefulness and determination to complete projects and implement processes from start to finish
  • A master communicator, able to motivate people, align interests, and wield influence with colleagues at all levels of the company
  • A highly collaborative teammate with a hands-on mentality and a ‘no task is too small’ attitude
  • Intellectually and impossibly curious — you may not be a specialist at everything you’re asked to do, but you have an unending desire to learn and become a wealth of knowledge
  • Passionate about healthcare, migraine care and the delivery of a best-in-class patient experience 

Some things you will work on: 

  • Lead cross-functional strategic initiatives in NewCo. by owning the cross-functional project management, driving the work plan, milestones and execution of such projects 
  • Own internal NewCo. team processes, including OKR and quarterly planning processes and Board of Directors materials preparation; identify and execute solutions to fix current process gaps (e.g., working with data to create dashboard, make data more readily available)
  • Conduct regular research of NewCo’s condition area landscape, enabling the team to be fully up to date regarding the latest developments in NewCo.’s space (therapies, research, standard of care changes)
  • Continuously identify new opportunities to grow NewCo., improve its operations and ways of collaborating. Articulate these opportunities create buy-in to execute against them 

You should have:

  • 5+ years of high-performance experience in ops management, consulting, or similar roles. Bonus points for experience at a fast growing healthcare and/or DTC company 
  • Strong analytical skills with the demonstrated ability to use data analysis to build impactful insights. Expertise in Excel a must.
  • Strong project management skills with the ability to manage multiple projects and the desire to bring structure to undefined procedures
  • Excellent written and verbal communication skills and the ability to know how to tailor written and verbal communication to a specific audience. Mastery of Powerpoint/Google Slides is required. 
  • An ability to quickly get up to speed on new areas and a desire to operate outside of your comfort zone 
  • A passion for improving healthcare and for creating superior patient experiences 
  • MBA is preferred, but not required
Benefits for full-time Thirty Madison employees:
  • Competitive salary packages and career development opportunities
  • 100% coverage on many health, dental, and vision insurance plans
  • 401k with a match, commuter benefits, and FSA
  • Budget for the technology tools you need — whether it’s a laptop, monitor, or special software
  • Annual $750 vacation stipend and $750 wellness allowance

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.

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Technology we use

  • Engineering
  • Product
    • AWS (Amazon Web Services)Languages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • CircleCIFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • NestjsFrameworks
    • NextsjsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • KafkaDatabases
    • AsanaManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • NotionManagement

Location

Thirty Madison’s office is just south of Midtown Manhattan, easily accessible from multiple subway lines and commuter rails, and just a few blocks from Madison Square Park.

An Insider's view of Thirty Madison

How would you describe the company’s work-life balance?

I really appreciate that Thirty Madison has tools put in place that show the company truly values work-life balance. We have monthly Refresh Days where the whole company is off, and we also have an annual vacation stipend offering $750 for people who take a full week off during the year, encouraging us to detach and take a vacation!

Michelle

People Business Partner

What's the biggest problem your team is solving?

"Infrastructure" can be an overloaded term. To me, Infrastructure is everything up, down and to the sides of the code that Engineers are writing. Our goal is to abstract those bits away, so we can guarantee safety, speed and reliability by default. That way Engineers can focus on building features that deliver value to our patients.

Lawrence

Engineering Manager

What are Thirty Madison Perks + Benefits

Thirty Madison Benefits Overview

-Competitive salary, equity, and career development opportunities
-100% coverage on many health, dental, and vision insurance plans
-Pre-tax commuter benefits, 401k, and FSA
-Budget for the technology tools you need — whether a laptop, monitor, or special software
-Unlimited vacation days and annual $750 vacation stipend

Culture
Partners with Nonprofits
Thirty Madison partners with Non Profits such as the Arthur Ashe Institute for Urban Health to help the underserved get education and access to medical treatment.
Friends outside of work
Eat lunch together
Intracompany committees
Thirty Madison has committees for DEI, Future of the Office and Social, all comprised of volunteers that rotate during the year to make sure we are driving the right initiatives and events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Thirty Madison provides a reimbursement for wellness expenses alongside a fully covered premium Calm app membership for mindfulness and meditation.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
During COVID, Thirty Madison provides up to $1,000 a month to cover incremental childcare and/or distance learning costs.
Generous Parental Leave
We provide 14 weeks of paid leave for the primary caregiver and 7 weeks of paid leave for the secondary caregiver with the option of a flexible return to full-time work.
Flexible Work Schedule
We're big believers in a flexible work schedule that takes both your needs and your co-workers' needs into consideration.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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