Strategy & Operations Manager at Angi

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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us! 

About the Role 

This is a unique opportunity to work on Angi’s highest growth revenue stream by supporting existing partnerships and launching new services and partners. Angi is partnered with leading retailers from Lowe’s to Wayfair and is looking to continue expanding our services to key market players in the home service industry. Angi is seeking a highly analytical and process driven individual to play a pivotal role in the Strategy & Operations team to support the expansion of new services/partners, while iterating and improving on existing operations. 

In this role, you will help support existing partnerships and support the rollout of new partnerships & services with a focus on operational excellence from Day 1 and a strong customer experience. You will be responsible for key operational metrics of our core partners and expected to develop robust reporting for monitoring these key metrics, identifying trends, and developing solutions to help drive these metrics in the right direction. You will help drive growth by working directly with our internal Partnerships team to support the roll out of new services & partners by executing market research, identifying supply needs, and developing new operations processes as well as modifying existing frameworks. Success will require attention to detail, stakeholder management, analytical prowess, and testing then formulating new processes. You will also work closely with existing Ops, Product and Engineering teams to automate and streamline processes as much as possible. 

What you'll do

The scope of this mandate is broad, and requires exceptional capacity to prioritize and focus:

  • Test hypothesis quickly! Conduct data analysis, market research, and user research to identify opportunities
  • Understand nuanced data sets and deep dive into them to identify drivers
  • Develop creative operation processes to help improve existing operations or launch new services / partners
  • Hyperfocused on both Pro & Customer experience with Angi & our platform
  • Work with Product and Engineering teams to automate processes and add features

What we're looking for

  • 3+ years of professional experience with evidence of increasing responsibility including project management and complex operations
  • Bachelor’s degree, preferably with a focus in an analytical field
  • Prior small company or start-up experience required. Experience with marketplaces or past consulting experience is a plus
  • Strategic and tactical experience designing, building and executing scalable processes from scratch, ideally in an operations intensive environment.  
  • Exceptional quantitative skills and aptitude. Deep knowledge of Excel and familiarity with databases and SQL
  • Strong communication skills and attention to detail. 
  • Creative problem-solver with excitement to work on cross-functional teams and projects
  • A passion for marketplaces, the sharing economy, and/or the on-demand services space

Compensation & Benefits

  • Competitive salary and equity commensurate with experience and performance
  • Full medical, dental, vision package to fit your needs
  • Monthly Angi credits
  • Flexible vacation policy; work hard and take time when you need it
  • A fun office in the heart of the Flatiron district, always stocked with coffee, snacks and drinks; catered lunch and dinner, foosball, office events and team outings
  • Ground floor opportunity with the team
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • SqlLanguages
    • SwiftLanguages
    • MySQLDatabases
    • OracleDatabases
    • NoSQLDatabases
    • AsanaManagement

Location

Our office is right near Penn Station and Madison Square Garden. Great for shopping, commuting, and catching a game at MSG!

An Insider's view of Angi

What’s the vibe like in the office?

This sales floor creates a fast-paced, energetic, and fun environment which motivates every single rep in the office to do better. The HomeAdvisor culture embodies a team environment where everyone supports and pushes each other to be strong salespeople.

Rachel

Sales Consultant

What are some things you learned at the company?

Since working at HomeAdvisor I have gained more self confidence. I've found myself stepping up as a leader and a role model on the sales floor, something that I wouldn’t have predicted if you had asked me about it two years ago. Now, I am comfortable with stepping up, taking control of a situation and taking initiative in the company's growth.

Geena

Senior Sales Consultant

What makes someone successful on your team?

An incredible work ethic, an unflinching positive mental attitude, and an absolute sense of mission. HomeAdvisor provides all the tools to be successful, its a matter of taking advantage of what the company is offering and utilizing it to the fullest.

Will

Senior Sales Consultant

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer a competitive salary with unlimited earning potential for our sales consultants, and supplement that with comprehensive healthcare offerings, pet insurance, catered meals, and more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

Lunch and dinner provided every single day! Annual Presidents Club trip for top performers across the organization.

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