Strategy & Operations Manager at Snappy

| Greater NYC Area | Remote
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Snappy, the all-in-one gifting platform, is looking for a talented strategy and operations manager to help launch and grow our newly developed consumer product. The strategy and operations manager will work closely with the Head of Consumer to manage the consumer program and scale the business. 

In This Role You Will:

  • Help identify and implement new product and business opportunities
  • Perform analyses and research that help us make the right growth decisions
  • Work with our Product Team to prioritize and launch products most important to our customers
  • Partner directly with cross functional teams to accelerate progress and solve hard scaling challenges
  • Design and deploy business and operational systems and processes
  • Track projects, timelines and commitments on internal projects and customer deliverables

You Might Be a Fit If:

  • 5+ years of experience in consulting, investment banking or a comparable role at a high growth tech company
  • Humble (Hint: This is one of our values!) and have a knack for working well with a range of people 
  • You get a kick out of digging deep into the data, thinking from first principles, and delivering the best results
  • You enjoy doing whatever it takes to execute on complex projects
  • You have a proven track record for working well across teams and with external partners
  • You excel in analytics and problem solving
  • You have a process-oriented mindset and ability to lead people to get things done
  • You have experience in a highly strategic, analytical and operational role in fast-paced environments

Snappy is an award-winning all-in-one enterprise gifting platform. We’re reinventing the way companies express appreciation to their employees by offering a fun and interactive digital experience that lets employees choose a gift they actually love. We specialize in building recognition programs for all sorts of businesses - Zoom, Salesforce, Microsoft, Uber, Deloitte and over 800 more. Plus, we’re growing everyday - 400% YOY, if you want to get technical! We’ve seen firsthand that our experience boosts morale, improves performance, and (most importantly!) spreads joy.

Of course, we practice what we preach! Here at Snappy, we believe wholeheartedly in building a culture of appreciation, dedication, and fun! We offer all sorts of benefits and perks to our employees including but not limited to: Free healthcare including vision and dental and a generous 401k match, unlimited PTO and paid family leave, Snappy Summer Fridays (which we actually enjoy year around!), snacks and lunches delivered to your home while we’re working remotely, and Snappy gifts galore!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • zendeskCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • Sales NavigatorLead Gen

Location

New York, NY

An Insider's view of Snappy

How does your team reward individual success?

Snappy is all about employee recognition. Working for an enterprise gifting platform means you get a lot of gifts for a job well done, and appreciation is always encouraged!

Kamaria

Customer Success Manager

What does your typical day look like?

My typical day at snappy consists of working alongside my manager and team in order to ensureSnappy is efficient! We work hard on getting gifts sent out and make sure it's all done in a timely manner in order to spread smiles! I'm always hopping on different zoom calls or working on a project for a client! It varies by day and Snappy keeps me busy!

Sol

Business Operations Associate

How do your team's ideas influence the company's direction?

The Customer Success team (and every team at Snappy) is highly encouraged to give feedback + ideas as often as possible. We have forms/polls/brainstorming sessions going around all the time, so we constantly have amazing ideas coming from our employees. It's important for everyone to have a voice here!

Adi

Director of Customer Success

What are Snappy Perks + Benefits

Culture
Volunteer in local community
The entire Snappy team is also encouraged to take time once a month to help out in their community!
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a number of committees including Snappy Gives Back and a number of Employee Resource Groups!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
We love our team yoga classes over Zoom - cameras off, of course!
Mental Health Benefits
We partner with OneMedical and TalkSpace to make sure the Snappy team has access to great mental healthcare.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
For social justice organization donations, Snappy paid up to $250 this year as a company match.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Our PTO is unlimited but most importantly, we hold our team accountable for taking time to rest and relax!
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
We say "ultra-casual"... there are a lot of Snappy hoodies around here!
Company Outings
Stocked Kitchen
Even though we don't have an office, we make sure our team still has a fully stocked snack cabinet through month snack box deliveries straight to your door!
Some Meals Provided
Happy Hours
Pet Friendly
Our office was pet friendly back in the day. Now, our Slack dog channel is busier than ever! Some choice pet names? Croissant, Truffle, Pork Chop, Tater Tot, and Maple.
Fitness Subsidies
Home Office Stipend for Remote Employees
Need a chair or headphones to be more productive and comfortable in your home office? We've got you covered!
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We are proud to announce that Snappy has been certified by Great Place to Work US as a 2020 and 2021 Great Place to Work! We are grateful to our team for all they do to make this such a great place to be, learn about our Certification, employee experience & more: https://www.greatplacetowork.com/certified-company/7022716

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