Strategy & Operations Manager at RapidSOS

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Strategy & Operations Manager

RapidSOS is hiring! Join an advanced emergency technology start-up in transforming emergency response for hundreds of millions of people globally.

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, we’re providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.

Partnering with innovative companies recognized as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location, real-time health information, and crash data. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.

RapidSOS is backed by top venture capital firms and the former C-suite of Apple, AT&T, Verizon, Vodafone, Virgin Group, Lucent, Raytheon, the FCC, Harvard Data Initiative, and MIT.

Video: RapidSOS 3-Min Summary Video

RapidSOS in the last 18 months: 

  • Launch in multiple countries internationally 

  • Doubled team size 

  • Grew revenue 10x+

  • Raised $100M+

  • Managed 200M+ emergencies (on average 400K/day) 

  • Helped save thousands of lives  

What this role is about: 

This is an exciting opportunity to make a big impact on the direction of the Public Safety organization at RapidSOS. As the Strategy & Operations Manager for the Public Safety team, you will support leadership by keeping the rhythm of execution humming and removing any obstacles that may arise along the way. This is a fantastic opportunity for someone who is motivated by solving challenging problems and enabling the team to improve efficiency and thus outcomes. 

What you’ll do: 

  • Drive the Public Safety quarterly goal setting process and foster alignment across the public safety functions

  • Define key priorities and translate them into comprehensive plans

  • Continuously look for opportunities to improve how the Public Safety team is operating and how the team is executing on their goals

  • Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements

  • Simultaneously develop and manage detailed roadmaps for multiple projects

  • Lead critical, strategic projects for the Public Safety team as needed

  • Analyze data, surface insights, summarize information, and identify business strategies that allow the team to improve execution and efficiency

What we’re looking for in our ideal candidate: 

  • 5+ years’ work experience in a strategic or analytical role, or experience supporting or advising executive teams

  • Able to shape end-to-end business programs with articulated missions, charters, performance criteria, and stakeholder buy-in

  • Adaptable, curious, and ready to embrace change in dynamic environments

  • A self-starter, motivated by continuously solving hard problems

  • Experience leading complex cross-functional projects and toggling between strategic and detail modes seamlessly

  • Experience working closely with senior executives and driving results with people at all levels

What we offer: 

  • The chance to work with a passionate team on solving one of the largest challenges globally 

  • Competitive salary and benefits and equity participation 

  • A dynamic, flexible and fun start-up work environment with a highly talented team

If you're curious to learn more about RapidSOS, you can check out our full press list

We are currently working on becoming compliant with new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AWSLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • GainsightAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • HubSpotCRM

Location

3 Park Ave, Fl 22, New York, NY 10016

An Insider's view of RapidSOS

What’s the vibe like in the office?

I’m really psyched to work here - whether it is from home or at the office. Our work is intrinsically aligned with many things I deeply care about; it's a constant driver and motivator. I'm sure all my co-workers feel the same way. The work culture is lively and there's nothing better than solving critical challenges with intelligent folks.

Drew

UX/UI Lead

What's the biggest problem your team is solving?

I come with over 17 years of experience in Public Safety. During my 14 years at the dispatch console, I realized that location is the #1 driver in 911. Without location data, everything stops. Working for a company that makes its MISSION to provide lifesaving tools such as accurate location, additional data, and demographics has been amazing.

Jennifer

Public Safety Regional Manager

How has your career grown since starting at the company?

Working side by side with extremely talented and experienced co-workers at RapidSOS has helped me grow from a new graduate engineer to a mission-critical project owner. High standards for quality, passion for the mission, and a culture of ownership create an environment where team members help each other become better every day.

Jordi

Software Engineer

How do you empower your team to be more creative?

I empower my team to lead impactful projects that push them to think outside the box and, in doing so, tap into their creative and analytical minds. This seeds impressive outcomes that project leads can be proud to own and that push our organization to keep thinking beyond the status quo.

Jessica

VP, Strategy & Global Partnerships

What’s the vibe like in the office?

The vibe in the office is very energetic. Coming from investment banking, it was like walking into a completely different universe. You see teams collaborating in breathtaking conference rooms and while others play table tennis to reset their day. From our inclusive events to Lunch & Learns, I look forward to working with everyone.

Faizan

Strategy & Operations Associate

What are RapidSOS Perks + Benefits

RapidSOS Benefits Overview

At RapidSOS, we strive to take care of our employees so that they can focus on what matters most: building a world-class organization committed to saving lives every day. Our ever-evolving perks & benefits program is designed to be competitive in the market, as well as target the unique needs and desires of our employees.

Traditional benefits include health insurance, dental/vision plans, a 401(k) program, and parental leave, in addition to unlimited PTO for folks to recharge. We also encourage employees to participate in our physical/mental wellness programs along with our professional development programming.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Our perks program is ever-changing! It is designed to fit the current needs of our employees because we understand that one size doesn’t fit all! As COVID changes our personal and professional lives, the People Team spends a great deal of time creating and implementing inclusive programming from company-wide virtual lunch hours and holiday celebrations to fitness challenges. Seasons change and so do perks!

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