ABOUT REONOMY:

Reonomy is leveraging the power of data and technology to transform the world’s largest asset class - commercial real estate. By structuring the world of property, people and company data we’re able to deliver actionable insights to our customers. Headquartered in New York, Reonomy has raised ~$40M from investors like Softbank, Bain Capital and Primary Ventures. Our clients represent the biggest names in CRE, including Cushman & Wakefield, CBRE, Chase Bank and WeWork.

If you’re excited by growth, innovation and the ability to shape one of the biggest markets, join us as our journey is just beginning!

ABOUT THE ROLE:

The Customer Success team at Reonomy is growing quickly, and looking for a detail-oriented, self-starter to help support our diverse user base -- from junior sales brokers and research analysts to senior commercial real estate executives.

As a Subscription Specialist, you will be responsible for reaching out to at-risk users and accounts, understanding their usage and success on the platform and looking to bring new value points to the conversation by being both a product expert and evangelist. 

Additional responsibilities include:

• Meet and exceed CS goals: up-sell targets, saved user percentage, and collected payments.
• Maintain a clean and accurate customer database in CRM
• Manage customer inquiries like product, usability, and billing questions 
• Manage incoming calls and emails and handle appropriate follow-up calls and emails

ABOUT YOU:

• 1 year of client-facing work, including sales, business development, customer success or client services
• Highly organized, detail oriented and collaborative
• Strong verbal and written communication skills
• Strong sense of ownership 
• Appetite for a fast-paced and collaborative working environment
• Previous experience using Intercom, Zendesk, Jira or other messaging/ticketing systems a plus
• BA/BS

BENEFITS:

• Competitive salary
• Company stock options
• Medical, vision and dental health coverage
• Office perks: catered lunches 3x/week, unlimited snacks, team happy hours, free Citi Bike membership, fitness discounts