Bubble
Build your own powerful app without any coding skills.
New York, NY
Remote

Success Associate - West Coast

Sorry, this job was removed at 6:05 p.m. (EST) on Wednesday, November 3, 2021
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This is for hires for the Success team on the U.S. West Coast. You may opt to work remotely, but you must be willing to work West Coast hours/Pacific Time. 

Bubble enables thousands of businesses around the world to build software solutions without code. Our users use Bubble to build personal projects, internal company tools, and VC-backed startups. We are often a critical part of our customers’ operations and are very proud to help businesses achieve success through better software.

As part of our growing Success team, you’ll spend your time interacting directly with our users, ensuring that they have a stellar Bubble experience. Many of our Success Associates grow to specialize in focus areas like account management, quality assurance, and user education. Along the way, you’ll become an expert in how the Internet works and develop the ability to build almost any type of web app on Bubble.

If you’re constantly curious, enjoy providing an exceptional, high-touch user experience, a strong writer, and a fast researcher, we want to hear from you.

In particular, you will:

  • Engage with users via our email support system to answer their technical questions and help them resolve issues in their apps or bugs they are facing in our code
  • Work closely with other members of the Success team to optimize our documentation, manage our forum, and maintain context around users
  • Work closely with our Product and Engineering teams to ensure user apps are always running as intended
  • Spend some time analyzing our own processes and making changes to help improve our user experience and scale operations
  • Have an opportunity to learn how thousands of businesses use Bubble and make a real impact on their apps and the future of the product itself and organization

 

We’re looking for someone who:

  • Enjoys providing a high-touch user experience, talking about technical concepts, has great problem-solving skills, and is genuinely interested in learning how programming works for the betterment of yourself and our users
  • Enjoys facing ambiguous situations, investigating things quickly, and writing responses to a wide range of people (you need to be fluent and highly proficient in English)
  • Is happy to take on new projects and is comfortable with working towards team-wide and individual objectives, deliverables, and key results
  • Has a Bachelor of Arts or Bachelor of Science degree with 0 to 4 years of professional experience in a fast-paced environment
  • Is able to work on weekends at least once per month - you’ll be able to take a week day off in lieu
  • Loves constantly learning about new technologies and new products and loves thinking about ways to help customers solve their problems themselves
  • While our office is based in New York City, you may work remotely as long as you can work West Coast hours/Pacific time

If this sounds like you, we’d love to hear from you! After reviewing your application, if we think you could be a good fit, we’ll send you a challenge to build a bubble app to the specifications that we provide to you. No previous knowledge of Bubble is required! It’s a good way for you to see what working in Bubble is like, since that’s what you’ll be doing every day with our users and their apps, and for us to see how quickly you can learn Bubble, since that’s mission-critical to the role. We’re looking forward to hearing from you!

Note: at this time, we are only considering candidates who are authorized to work in the US (if you have an OPT or a current H1B, please apply!)

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What are Bubble Perks + Benefits

Bubble Benefits Overview

We want to enable our team to do their best when they’re working – and provide benefits to protect their health and well-being, too.
We’ve set up a generous flexible time-off policy, and adjusted to a full-time remote work environment since quarantine life started in mid-March. We offer competitive medical, dental and vision insurance options, a 401K plan, and life and disability insurance to opt into. Becoming a new parent? Full-time employees are eligible to receive a paid family leave benefit. All employees working from home get a stipend to support their home office setup.
When the world gets back to normal, we hope to have another company retreat, enjoy our cool new office, and other team-building activities in the city!

Culture
Volunteer in local community
The team quickly pulled our money together and supported FoodBank NYC as soon the stay-in-place order happened. We look forward to supporting many other organizations helping our communities.
Open door policy
OKR operational model
Pair programming
Open office floor plan
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Highly diverse management team
Mandated unconscious bias training
We participated in our first team training workshop dedicated to learning unconscious bias, and tools to build a more inclusive environment. We are committed to continuous education.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We promote our teams to find new ways to connect to one another in spirit of our shared interests and even our differences.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
All full time Employees at Bubble receive a monthly stipend they can use toward a gym membership or another wellness-related activity.
Mental health benefits
We offer our team a three-month free membership through TalkSpace, and participate in a very helpful EAP resource called HealthAdvocate for finding legal counseling, a therapist, even financial advice
Financial & Retirement
401(K)
401(K) matching
Bubble is pleased to offer a 401(k) plan with additional employee match program, up to $6,000 per year.
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Bubble offers generous parental leave to new parents, up to 16 weeks for the primary caregiver.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Bubble employees are required to take at least 10 days off, but are allowed up to 20 days, without question.
Sabbatical
Bubble offers full-time employees the opportunity to take a 6-week fully paid sabbatical every three (3) years.
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Escape Rooms to Company Retreats to dinner outings, we enjoy some time away from the office. We're always looking for new ways to connect with each other and celebrate our diverse team.
Free snacks and drinks
snacks and beverages at the ready
Some meals provided
Company-sponsored happy hours
Pet friendly
Relocation assistance
Fitness stipend
All full time Employees at Bubble receive a monthly stipend they can use toward a gym membership or another wellness-related activity. We also provide memberships through Gympass.
Home-office stipend for remote employees
All employees working remotely receive a generous new hire stipend to support their home office setup, and a monthly work enablement stipend to keep their work-from-home office in great shape!
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

Additional Perks + Benefits

We believe you don't have to be a massive tech company to institute great perks that show employees that you care. We are receptive to feedback and will continue to find new opportunities to support our team's happiness!

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