Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.

Mulberry is hiring for a Support Engineer to help build a modern platform transforming how insurance is priced and offered at the point of sale. As a Support Engineer at Mulberry, you will be working with a close-knit team with deep experience building financial products for e-commerce.

What You'll Do

• Be the first point of contact for all retailer’s technical questions and issues.
• Participate in triaging issues and escalate to engineers. 
• Troubleshoot and manage custom Mulberry integration solutions based on a Partner’s business priorities and technical capabilities
• Debug & Write integration code directly in customer e-commerce solutions such as Shopify and BigCommerce
• Develop support material and documentation for new and existing products / features
• Create feature requests and requirements for continued evolution of the Mulberry features. 
• Work closely with partner success while triaging the issues. 
• Work closely with product stakeholders to define requirements/specifications
• Improve Mulberry support experience for retailers. 

What We're Seeking

• 2 years experience working on support teams for Software.
• JavaScript (ES6+), HTML, CSS, SQL
• Programming experience in a scripting language such as Python
• Experience using browser developer tools (Chrome, Firefox etc).
• REST and postman (REST testing tools)
• Understanding of CSS 
• Excellent communication and client-facing skills
• Exceptional debugging skills.
• Knowledge of Agile workflow.
• Ability to support multiple retailers simultaneously and context switch with ease.

You may be a great candidate if you

• Are passionate about customer service.
• Enjoy solving problems.
• Want to make a huge impact on a brand new, innovative platform
• Are an excellent communicator
• Take pride in ownership, in understanding & solving customer issues 
• Are great at learning something new