Support Engineer

| Greater NYC Area

We are building the operating system for real estate.Compass is a technology-driven real estate platform that provides comprehensive brokerage services, combining exceptional agents with thoughtfully crafted digital products to make the process of buying, selling, or renting a home intelligent, deliberate, and seamless experience.

We are looking for a Support Engineer who loves solving tough customer problems. You will also coordinate with other customer-facing departments such as our Product Experts to ensure that user issues are resolved & complex projects are successful.

Requirements

  • Excellent verbal and written communication skills
  • You love problem solving and troubleshooting customer issues
  • You love working in a fast paced environment that demands your best
  • You have 3+ years of technical support experience, preferably in a SaaS B2B setting
  • Ability to learn a complex product inside and out and discover creative methods to resolve customer issues
  • Experience troubleshooting and and finding reproducible steps for complex technical issues, while collaborating with product and engineering to ensure resolution.
  • Familiarity with modern ticketing and customer engagement solutions in customer service environments (Zendesk, Desk.com, Canny, Qualtrics and SurveyMonkey)

What we're looking for:

  • Directly respond to and engage agent inquiries and escalated issues
  • Compare, triage and escalate user requests to Product & Engineering teams
  • Author and maintain internal and customer-facing technical documentation by staying on top of all site and software changes
  • Act as escalation point and key technical resource for Product Expert teams.
  • Share best practices on how to use Compass software with Product Expert teams
Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

90 Fifth Avenue, 3rd Floor, New York, NY 10011

What are Compass Perks + Benefits

Compass Benefits Overview

Enjoy premium health insurance, gym and tuition reimbursement, team events, and fun extras.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Compass provides daily catered lunch to all employees.
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
More Jobs at Compass149 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Finance
new
New York
Design + UX
new
New York
Operations
new
New York
Operations
new
New York
Developer
new
New York
Internships
new
New York
Marketing
new
New York
Marketing
new
New York
Finance
new
New York
Design + UX
new
New York
Project Mgmt
new
New York
HR
new
New York
Finance
new
New York
Data + Analytics
new
New York
Finance
new
New York
Finance
new
New York
Data + Analytics
new
New York
Operations
new
New York
Operations
new
New York
Marketing
new
New York
Operations
new
New York
HR
new
New York
Design + UX
new
New York
Design + UX
new
New York
Design + UX
new
New York
Operations
new
New York
Developer
new
New York
Developer
new
New York
Finance
new
New York
Developer
new
New York
Operations
new
New York
Design + UX
new
New York
HR
new
New York
Marketing
new
New York
Marketing
new
New York
Operations
new
New York
Operations
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Design + UX
new
New York
Developer
new
New York
Sales
new
New York
Sales
new
New York
Operations
new
New York
Content
new
New York
Sales
new
New York
Project Mgmt
new
New York
Marketing
new
New York
Marketing
new
New York
Design + UX
new
New York
Data + Analytics
new
New York
Design + UX
new
New York
HR
new
New York
Finance
new
New York
Finance
new
New York
Data + Analytics
new
New York
Developer
new
New York
Design + UX
new
New York
HR
new
New York
Finance
new
New York
Operations
new
New York
Finance
new
New York
Operations
new
New York
HR
new
New York
HR
new
New York
Project Mgmt
new
New York
Product
new
New York
Project Mgmt
new
New York
Design + UX
new
New York
HR
new
New York
Design + UX
new
New York
Marketing
new
New York
Marketing
new
New York
Data + Analytics
new
New York
Product
new
New York
Project Mgmt
new
New York
Operations
new
New York
Finance
new
New York
Sales
new
New York
Project Mgmt
new
New York
HR
new
New York
Marketing
new
New York
Data + Analytics
new
New York
Marketing
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
HR
new
New York
Developer
new
New York
Developer
new
New York
Project Mgmt
new
New York
Operations
new
New York
Operations
new
New York
Developer
new
New York
Developer
new
New York
Developer
new
New York
Operations
new
New York
Developer
new
New York
Data + Analytics
new
New York
HR
new
New York
Finance
new
New York
Developer
new
New York
Design + UX
new
New York
Marketing
new
New York
Marketing
new
New York
Product
new
New York
Marketing
new
New York
Sales
new
New York