Support Technician

| Greater NYC Area

TrialSpark is a technology company that brings new medical treatments to patients faster by reimagining the clinical trial process. We’re fundamentally changing how clinical trials are run, rethinking the trial process both from a technology and operational perspective. To achieve this, we’re bringing together talent from top technology, CRO, and biopharma companies to work side by side.

Job Description

As the first Support Technician at TrialSpark, you’ll be responsible for ensuring our rapidly growing team is equipped with the tools needed to deliver a top-notch technical work environment. Your day-to-day activities will include assisting employees with setup, maintenance, troubleshooting and problems they have with their MacBooks, mobile devices, etc. You’ll also provide trial site support as needed to keep remotely connected devices stable. You will work closely the Director of TechOps to secure TrialSparks technical assets and meet support SLAs. Outside of running the day-to-day, you’ll be asked to look for ways to improve our processes as the business scales.

This is a great opportunity if you’re someone who:

  • Enjoys helping others with a great bedside manner
  • Is detailed oriented and obsessed with pinpointing the root cause of technical issues
  • Doesn’t mind getting in the weeds of things and views obstacles as opportunities

Experience

Key qualifications for this role include:

  • Organized and detail oriented - This role is all about the details. You need to juggle many different tasks, ensuring they all get done in an accurate and timely manner.
  • Ownership mentality - You feel a strong sense of ownership over your work. You not only get it done well, but also look for ways to improve how we do things.
  • Extensive technical support experience - You are a security-focused individual with experience supporting MacOS, MDM, JAMF, GSuite, inventory control, VOIP, video conferencing and A/V. You should also be comfortable with basic network management.
  • Excitement for the mission - We’re passionate about bringing medical treatments to patients faster, and think it’s important you are too.
  • Kind, thoughtful, and low ego - We look for folks who have these attributes, as we think they are key contributors to a great company culture.

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in the Flatiron District of NYC, near Madison Square Park. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Free Daily Meals
We offer free lunch every day except Wednesday (when we encourage employees to leave the office and explore the area!)
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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