Botify is an enterprise software company that helps brands turn organic search into an efficient, measurable, and sustainable channel for both traffic and revenue growth. Powered by a unique unified data model, prescriptive insights, and automated processes, Botify delivers an end-to-end SEO management solution that enables customers to unlock the true growth potential of their website.
Botify is used by 500+ leading global companies across industries including e-commerce, travel, media & publishing, classifieds, and more, including Expedia, Macy's, Farfetch, Marriott, L'Oréal, Crate & Barrel, Conde Nast, Groupon, Github, Carvana, FNAC Darty, and The New York Times. Botify also partners with leading technology and services companies such as Salesforce Commerce Cloud, WordPress VIP, Google Cloud, Microsoft Bing, Jellyfish, Chameleon Collective, Foresight Digital, Contentsquare, and iPullRank.
Botify is a fast-growing, VC-backed, SaaS company with $82M in funding and offices in New York, Seattle, Paris, London, Singapore, Tokyo, and Sydney.
The newly created Operations team will exist to empower the organization with resources to efficiently and effectively scale, expand, and pivot to achieve the company's global growth objectives.
As SVP of Operations, you will be responsible for developing, implementing, and maintaining the processes, systems, and data insights across Botify to drive business insights and outcomes. The leader of this cross-functional team will oversee the Operations Teams for; Sales, Customer Success, Professional Services, Marketing, Product, R&D, and People/Talent. Driving automation and business intelligence to influence key decisions will be key. Process automation to both scale and grow the business will be imperative.
This position reports directly to the CEO and will partner with key stakeholders, not limited to but including the CFO, CTO, CPO, CMO, CIOs, Revenue Leaders and the People/Talent Leader.
Your responsibilities:
- Define and communicate the benefits of a centralized operations organization and work directly on aligning functions/teams around a best operations and business intelligence model
- Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by SaaS organizations
- Ensure planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes employed within Botify
- Review strategic goals and make operational and business intelligence recommendations to the senior leadership team to achieve objectives
- Provide guidance and insight for the Sales, Customer Success, Marketing, and Professional Services organizations that will help define objectives that reflect and focus the goals of the business
- Partner with Global Sales leadership to identify opportunities for sales process improvement
- Facilitate successful implementation of new programs through the organization by ensuring a well-defined, efficient sales process
- Provide leadership, managerial support, and guidance to the newly created operations teams both strategically and tactically on how to optimize our go to market strategy
- Proactively diagnose the organization’s analytics requirements; design and deliver reporting to meet these requirements while providing cross-functional leadership recommendations
- Recommend revisions to existing strategy and processes either through the better use of existing tools or implementation of new and improved process and/or tools
- Assess the learning needs of the organization and deliver effective operation and business intelligence enablement learning and coaching solutions
- Provide input to senior leadership in the development and administration of sales incentive compensation programs. Work with Finance, assist with sales and customer retention incentive compensation on an as needed basis
- Drive systems, processes, and cross-functional engagement to produce reliable forecasting
Your Qualifications:
- 10+ years of experience in sales, revenue, or business operations in a business-to-business SaaS environment
- Experience working within a global management consulting firm preferred
- Working proficiency in both English and French preferred
- Experience with business intelligence tools and processes
- Strong business insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc
- Knowledge & experience with SaaS revenue recognition and oversight
- Experience with performance measurement including evaluating programs, evaluating vendors, and defining and measuring KPIs
- Excellent forecasting, reporting, communication skills
- Committed to building a culture of inclusion and diversity
In addition to the skills and experience we are looking for, our ideal candidate would embody our core values:
Learn Fast. Progress Faster.
Go the Extra Mile. It’s Never Crowded.
Work Hard. Stay Humble.
Be Bold. Be You.
Botify is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.